説明

We are Unlock Design, a recruitment agency based in Japan, and the job description below is an opportunity with one of our forward-thinking client companies. We aim to ensure a trustworthy and considerate experience for our candidates, emphasizing their privacy and long-term career goals. See our full promise and approach by visiting https://ud-

【Basic Information】

Client ID: 112000

Job ID: 1711

Position: 【新規事業/シフト管理】業務DX 導入コンサルタント

Location: Tokyo

Salary: 7,262, ,798,000 JPY

Language: Fluent Japanese (N1 level or equivalent)

Contract type: Permanent

Who we are

新しい価値を創造し社会の豊かさに貢献します
当社のミッション
コンビニエンスストアや外食産業などをはじめとする第三次産業は、ここ100年の間に日本経済を支える規模に大きく成長しました。

飲食店、アパレル、コンビニエンスストア、ドラッグストア、運輸業など第三次産業の多くは非正規雇用者(アルバイト・パート)の活躍なくして事業成長は見込めない時代です。

一方で2011年をピークに減少トレンドに入った日本の人口。

労働人口も減少していくなかで、これまで潜在的ワーカーだった専業主婦やシニア世代の方々が働き始めることにより、日本全体の就労人口は増え続けています。

非正規雇用者を中心にした「採用」「雇用」に関する問題は、日本の経済成長のために必ず解決しなくてはならないテーマです。

当社は、企業の持続的成長、ひいては日本の経済成長を支えるため、弊社が提供する採用管理システムや雇用支援システムを通し、採用成功~定着、活躍までの支援をしています。

製品を通したコンサルティングの実現
当社は単にツールを使って採用できること、がゴールとは考えていません。良い人材を数多く採用し、人材の定着もすすんでいけば、そもそも採用するニーズは大きく減少します。

また、本来は人がやらなくても良い業務や、人時生産性を高めるために、ロボットやAI、クラウドサービスなどHRテック導入など、省力化・省人化のテーマですら、私たちの仕事と考えています。

サービスを売るのではなく、価値を創る
HRテックとは、AIやビッグデータ、ロボットなどの技術を使い、採用や人事まわりの業務を効率化・質の向上を実現させるものです。

当社では、毎年年間200件を超えるエンハンス開発を自社で行っています。

またアメリカの企業と連携してリリースした非対面で面接が可能な録画面接機能をはじめ、煩雑で手間のかかるシフト管理を簡易化・効率化できるアプリや、応募者への連絡を自動化できるロボットなど、効率化・質の向上を実現させる機能を開発し続けています。

その先にあるであろう「顧客の目指したい姿」「顧客の事業成長、成功」に対して、新しい価値を提供していくことが私たちの使命だと考えます。

English here
Creating New Value and Contributing to Society's Prosperity
Our Mission
Industries such as convenience stores and the food service sector, among others, have significantly grown to support the Japanese economy over the last century. Many of the third-sector industries, including restaurants, apparel, convenience stores, drug stores, and transportation services, rely on non-regular employees (part-time and temporary workers) for their business growth. On the other hand, Japan's population has been in a declining trend since its peak in 2011. As the working-age population continues to shrink, the inclusion of previously untapped labor resources such as housewives and senior citizens has led to an overall increase in Japan's workforce. Issues related to "hiring" and "employment," particularly in the context of non-regular employees, are essential themes that must be addressed for the sake of Japan's economic growth. The company is committed to supporting companies' sustained growth and, ultimately, Japan's economic growth. We do so by offering recruitment management systems and employment support systems which provide assistance from successful hiring to employee retention and engagement.
Realizing Consultation through the products
The company doesn't consider the use of the products as the end goal; it's not just about using a tool. We believe that by effectively hiring many talented individuals and ensuring their retention, the need for hiring, to begin with, will decrease significantly. Furthermore, we view tasks that don't necessarily require human intervention, as well as themes related to labor efficiency and productivity improvement through means like robots, AI, and HR tech, as part of our work.
Creating Value, Not Just Selling Services
HR tech involves using technology such as AI, big data, robots, etc., to streamline and improve recruitment and HR-related tasks. It carries out over 200 enhancement developments in-house every year. We have also collaborated with "HireVue" in the United States to release a function for remote video interviews. Additionally, we have developed applications to simplify and streamline the complex task of shift management and robots for automating communication with job applicants. Our aim is to continually develop functions that enhance efficiency and quality. Our mission is to provide new value for "what our customers want to achieve" and contribute to their business growth and success.

Roles and Responsibility

シフト管理・作業割当システムの導入支援

勤務シフトや作業割当をDX化されるお客様のため、業績目標・成果に向かって伴走いただきます。

お客様 = 飲食業・小売業・サービス業の、チェーン展開企業
主に当社既存顧客です

具体的な業務
- 要件定義
- 店舗と店舗統括本部の業務ヒアリング、システムに対するご要望抽出
- 現場(店舗)視察、業務調査(担当ポジション割りや作業フロー 等)
- 必要機能と要求条件を定義、カスタマイズ事項を明確化
- 顧客経営陣へのご提案
- 自部門 開発チームとの連携(機能開発やカスタマイズ 等)
- 店舗勤務シフトデータの精査・分析、モデルシフト案生成
- オンボーディング
- ご活用支援、現場運用と改善の提案
- 導入効果測定(データ分析、定性ヒアリング)

業務体制
- 当ポジションは「導入担当者」です。
(顧客毎のフロント(営業)担当者は別に居ります)
- 上流工程は開発チームと営業担当者、後流はサポートチームです。
- チーム間・担当者間の、日々の連携が肝要です。

我々の価値、目指すところ
勤務シフト作成、適正な人員配置、作業割当の最適な実践をとおして、
- 店舗運営の効率アップ
- 店長様の負荷軽減とパフォーマンス向上、店舗スタッフさんの生産性向上
- 従業員給与アップ
- 顧客企業の業績改善

• English here
  Shift management and task allocation system implementation support
  
  You will accompany customers who are digitizing their work shifts and task allocations toward performance goals and achievements.
  
  Customers: Chain-operated companies in the food and beverage, retail, and service industries, primarily existing clients.
  
  Specific duties:
  - Requirements definition
  - Conducting business interviews with stores and store management headquarters to extract system requirements
  - Site visits and business surveys (position allocation, workflow, etc.) at the store level
  - Defining necessary functions and requirements, clarifying customization requirements
  - Presenting proposals to customer management
  - Collaboration with in-house development teams (function development, customization, etc.)
  - Scrutinizing and analyzing store shift data, generating model shift proposals
  - Onboarding
  - Support for customer utilization, proposing operational improvements
  - Measurement of implementation effectiveness (data analysis, qualitative interviews)
  
  Organizational structure:
  - This position serves as the "implementation lead." (Each customer has a separate front-end (sales) representative.)
  - Upstream processes involve collaboration with the development team and sales representatives, while downstream processes involve the support team.
  - Daily coordination between teams and individuals is crucial.
  
  Our values and objectives:
  Through the optimal practice of creating work shifts, appropriate staffing, and task allocation:
  - Increased operational efficiency in stores
  - Reduced burden and improved performance for store managers, increased productivity for store staff
  - Increased employee salaries
  - Improved performance of client companies

Minimum Requirements

いずれかのご経験を求めます。
・コンサルティングファームもしくはITベンダーにて顧客向けシステム導入・DX推進提案、業務分析、業務改善を支援したご経験
・サービス業の就業経験があり、IT業務システムを店舗に導入して運営を改革した、または、チェーン展開の複数店への導入を推進したご経験
・経営企画部門など社内の戦略企画やDX推進などを担ったご経験

【求めるスキル】
・現場からの業務ヒアリング、業務フロー設計(AsIs、ToBe)、業務整理
・Excelでの業務量の集計、分析

• English here We are looking for individuals with experience in one of the following:
  1. Experience in supporting customer system introduction, DX promotion proposals, business analysis, and process improvement at a consulting firm or IT vendor.
  2. Experience working in the service industry, introducing and reforming IT business systems at stores, or promoting introduction to multiple stores in chain operations.
  3. Experience in strategic planning or DX promotion within the internal management planning department.
  Required Skills:
  • Business hearing from the field, business flow design (As-Is, To-Be), business organization
  • Aggregation and analysis of work volume using Excel

Preferred Requirements

店舗や事業所の業務の理解(店長業務やアルバイトスタッフの仕事の流れ等)

• English here Understanding of store or office operations (store manager tasks, workflow for part-time staff, etc.).

Who You Are

・論理的思考力のある方
・業務改革のリーダーシップを取ることのできる方

• English here We are looking for someone who:
  • Has logical thinking skills
  • Can take leadership in business reform

Conditions / Benefits

Employment system: Full time

Location : Nihonbashi, Chuo-ku, Tokyo

Annual Salary: 7,262, ,798,000 JPY

*The amount will be determined upon consultation, taking experience and other factors into consideration.

*Salary increase : twice a year

*Bonus : 2 times a year in principle (June,December)

Hours : 9:00 - 17:45 (include 60 min break)

• Remote work: Most employees work remotely. However, there are cases in which employees are required to come to the office depending on their position and duties.
• Average overtime hours: Depends on the situation, but the entire department works about 15 to 20 hours per month. When responding to releases, there may be irregular work hours such as at night.

Holidays :

• Two days off per week (Sat. and Sun)
• National holidays
• Year-end and New Year holidays
• Other (*congratulation or condolence leave, birthday leave) *Only for regular employees

Benefits :

• Commuting allowance
• Defined contribution pension plan (401k)
• Qualification Support System
• Training and Seminar Participation System
• Book purchase system
• Support for acquisition of qualifications necessary for web marketing

Insurance :

• Health insurance
• Employee pension insurance
• Employment insurance
• Workers' compensation insurance

Interview Process

1. CV Screening
2. 1st Interview
3. 2nd Interview
4. Final interview
5. Offer

This process is subject to change.