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説明
Description
sWe will use SQL to analyze usage data from Rakuten Payments' services, such as Rakuten Pay, Rakuten Point Card, and Rakuten Edy, as well as access history data from the apps and websites of these services, in order to understand and analyze consumer behavior.
We will also cross-fertilize the data with usage data from other Rakuten Group services to seek more multifaceted insights.
User surveys are used to identify the internal aspects of consumers, such as recognition rate and intention to use each service, as well as the reasons why they use or do not use the service.
By complementing each other with performance data analysis, we can gain a clearer picture of consumers.
The actual work of the survey is outsourced to Rakuten Insight, a group company, etc. Our department is in charge of survey planning, design, and reporting.
We share the findings obtained from the analysis of performance data and user surveys in an easy-to-understand format on the company intranet.
Experience in summarizing and visualization, and skills in using in-house intranet tools are required.
■Requirements
At least one of the following jobs (1), (2), or (3) is required
At least 2 years of experience in aggregating various historical data (POS data with ID, access history data, etc.) using SQL
At least 2 years of experience in survey design, questionnaire creation, and reporting at a research company
At least 2 years of experience in creating reporting materials for clients or internal upper management, and at least 2 years of experience in organizing and sharing information on internal intranet (Atlassian's Confluence, DOMO, etc.)
・Motivation to acquire knowledge and skills on your own and contribute to the team
・English proficiency of TOEIC 800 or above, or motivation to obtain an equivalent score within 2 years of joining the company
・Business level Japanese language skills
■Nice to have
・Experience in team management
・Ability to accurately verbalize hypotheses and rationales
・Research and analytical skills to carefully support hypotheses and rationales
・Communication skills to proactively discuss with other departments
■What kind of career you can build
The work of this department is to visualize consumer behavior and attitudes and to accurately share them with all parties involved. In the process, you will acquire skills in performance data analysis, user surveys, and documentation of findings.
If you gain enough work experience and expertise in this department, you can transfer to another team to gain broader experience, or you can build a career in management, including in this department. It is also possible to build a career in a management position that includes this department.
■Message from Hiring Manager
Rakuten Payment handles several of the Rakuten Group's fastest growing services.
Not only are sales growing, but new services are being created every day, new partnerships are being formed, and new databases are being created. Sales promotion schemes and consumer behavior are updated on a daily basis, and we need to keep our antennae high and respond accordingly.
Let's work together to create a dependable organization that is able to accept and appropriately visualize new elements because of its expertise in its field. We look forward to hearing from you.
■Company Introduction
Rakuten Group's basic management philosophy is "Empowering people and society through innovation," and the Group provides more than 100 million Rakuten members with more than 70 services, including Internet shopping malls such as Rakuten Ichiba and Rakuten Travel, financial services such as Rakuten Card and Rakuten Bank, media services, and professional sports. At the same time, we have built a strong business model called "Rakuten Ecosystem," which organically links users with various services.
As a member of the FinTech Group Company, Rakuten Payments, Inc. provides a variety of payment-related services, including Rakuten Pay, Rakuten Edy, Rakuten Cash, Rakuten Point Card, and Rakuten Check, as well as marketing solutions that combine these services with Rakuten Group assets. Rakuten Group's assets to these services. In addition, we will create numerous innovations in "finance × intra-group domains, including finance and commerce.
We are working toward a world where anyone, anywhere can enjoy the same value through the power of technology.
With the rapid expansion of the digital domain in society, we aim to connect the Internet and the real world more seamlessly through payments, and to enable all people to use technology to lead their daily lives safely, securely, and more comfortably.
We are aiming for such a society, and we would like to work together to address the various problems faced by people everywhere and move toward the next stage.
Languages:
English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)
TokyoのUser Analysis専門家のユーザー
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Nana Itabashi
Hard-working goal achiever with experience in digital marketing, business strategy implementation, a ...
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Yamada Nobu
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