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    Contract management/operation design - Tokyo, 日本 - Rakuten

    Rakuten
    Rakuten Tokyo, 日本

    1週間前

    Rakuten background
    フルタイム
    説明

    Description

    :

    Business Overview

    About Rakuten/Business

    We belong to Rakuten Group, Inc. and are entrusted with Rakuten Mobile operations.

    This division has entered the carrier business with innovative technology and advancedness, and continues to take on the challenge of providing attractive services.

    Department Overview

    We provide mobile communication services for corporations. We create mobile services for corporations, starting with strategy planning based on market research, and then proceeding through service planning, product planning, communication system development, and supply chain construction. We manage the entire process of delivering these services, which we have devised ourselves, to our customers through marketing, advertising, sales strategy planning and sales promotion, sales channel construction, etc.

    Position:

    Why We Hire

    Recruitment background

    We are planning to increase the number of employees to strengthen our system in order to expand our business.

    Position Details

    The Corporate Business Department condenses all the functions of business promotion, from business planning to sales and customer follow-up, allowing you to see the overall picture of your business. Therefore, this is a valuable opportunity for you to participate in dynamic business promotion with a venture spirit and the diverse culture and assets of the Rakuten Group, and to envision the future as a game changer in the domestic corporate mobile market. is attractive.

    This organization is responsible for maximizing customer satisfaction by building operations for back office operations such as supply chain management and productivity management within the customer support area, while collaborating with marketing, sales, etc.

    We are an organization in Rakuten Mobile's corporate services department that primarily handles back-office operations such as contract management and supply chain management.

    Role in business

    Planning and building strategies to improve customer satisfaction

    Productivity management and improvement of practical locations

    Specific work details

    Service operation design, operation, and improvement

    Business process bottleneck analysis and resolution

    Sales support

    Negotiations with subcontractors and productivity management

    Preparation of business manuals, etc.

    Desired person image

    Those who can proactively take on new challenges and accomplish them while responding to changes in the environment.

    Those who can set their own future career vision and take spontaneous actions to realize it.

    Those who understand the organization's mission and strategy and can carry out work.

    Mandatory Qualifications:

    Japanese resume submission required

    Those who have knowledge of customer support operations

    For leader candidates, in addition to the above, the following are also required.

    Management experience (people/business)

    Work experience related to telecommunications business

    Desired Qualifications:

    Those who understand the entire process from SIM application to delivery completion in the telecommunications/carrier industry (regardless of whether it is toB or toC)

    English proficiency at everyday conversation level (delete if not required)

    Those who understand the telecommunications industry

    #business #customersupport #operationdiv #RakutenMobile

    Languages:

    English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)
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