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説明
Facility Management
• Proactive communicator with JLL and Client.
• Manage delivery of all services to ensure a faultless environment for our Client
• Ensuring a fantastic customer experience is delivered all the time.
• Support the strategic JLL contract journey, liaising with the team and other key stakeholders.
• Total responsibility for the service delivery and the customer experience
• Ensure your team is fully informed about operational updates, processes and account objectives
• Seek opportunities to improve Service desk and Reception service quality.
• Manage, monitor and report on the operations of the contract
• Seek opportunities for additional scope to enhance our services and provide further value.
• Managing team absences to ensure consistent high standard of delivery
Procurement and Vendor Management
• Work with appointed vendors to deliver services to the client, meeting expectations and carried out on schedule
• Monitor and coordinate with vendors to ensure work is carried out in a compliant and safe manner.
• Ensure payments are done on time, also manage vendors so that they invoice on time
• Carry out a regular review of routine vendors to enable a better understanding of their overall performance and potential improvement opportunities
• Obtain quotations for any potential adhoc work in accordance to JLL procurement guidelines
Financial Management
• Ensure no outstanding amount or any payment issue. Prepare purchase requisitions for client approval, track savings and variance in all monthly finance reporting.
• Ensuring full statutory and operational compliance is achieved in line with contract KPI's.
Risk Management
• Ensure escalation procedures and incident reporting procedures are implemented and maintained.
• Adhere to JLL's and Client's code of conduct; ensuring compliance with the firms' guidelines, procedures and strategies
Front of House
• Promote and support a first class and professional reception and meeting room service
• Ensure the team adhere to all the procedures as described in the procedural standards manual
• Ensure the reception area and meeting rooms are tidy and ready for any scheduled activity
• Provide a prompt and efficient service to the Client and expectations to be consistently exceeded
• Regularly monitor customer feedback and produce an appropriate action plan based on the results
• Ensure that all agreed service objectives to be met in line with client expectations
Health and Safety Management
• To ensure that all employees are aware of Hygiene, Health and Safety policies and procedures and Fire Regulations
• To record and report all accidents within the location adhering to location and company procedures.
Additional Responsibilities
• Attend all local management meetings and any company meetings as required
• Take responsibility for contributing towards your own development with the guidance of the line manager and attending training courses as identified
• Show commitment to company values in all aspects of your role
• Act as a positive ambassador for the business
• Attend to any reasonable requests made by the Client, JLL or Client Management
• Create and maintain operation service manuals
About You:
• 3-5 years' experience within a facilities management/project/contract team including staff, operations and financial management.
• Passionate about customer experience and have experiences in helpdesk, vendor management and administration tasks
• Good level written and oral communications skills in English and Japanese. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions; interpersonal skill to build good relationship with clients and related parties
• Demonstrate integrity for work and colleagues
• Flexible and proactive and quickly having priorities
• High attention to detail, and an ability to analyse problems and provide alternative solutions
• A self-starter and a strong team player with a commitment to support the colleagues
• Ability to work in a fast-paced environment
• Computer Literate – good understanding and working knowledge of office software.
• Proven track record of achievement
Location:
On-site –Tokyo, JapanIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
