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    Client Relationship Lead, Japan - 東京都, 日本 - International SOS France

    International SOS France
    International SOS France 東京都, 日本

    1週間前

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    説明

    We are looking for a Client Relationship Lead to join our senior management team to act as the principal subject matter expert to our client with responsibility for managing the relationship with key stakeholders to ensure seamless/efficient service delivery and overall beneficiary satisfaction with the TRICARE Overseas Program (TOP).

    This role is the equivalent to a Military Treatment Facility Commander level position or a Senior Military Program Advisor.


    This individual must be an excellent networker, be able to build and maintain strong relationships with the ability to influence important stakeholders.

    This role may be located in an International SOS office or home-based, with frequent travel.


    Key responsibilities include:

    • Lead, coordinate and drive the overall contractual KPI deliverables for Military Treatment Facilities (MTF) engagement, including regular meetings, coordination of collaboration across all client and TOP stakeholders, securing access to care, contractual provider availability and network services, medical records collections, claims handling, beneficiary services
    • Oversight and support in the coordination of execution of all tasks that impact the MTF through in-country personnel (clinical/non-clinical) in the area
    • Maintain and strengthen relationships with all levels of MTF (or Military Unit) POC's (military/civilian) and leadership, other military stakeholders (such as Regional Leadership/TAO) and relevant host nation Provider (PSP) stakeholders
    • Ensure the MTF or Military Units/Clinics have access to the contractually required healthcare network, by identifying the right providers, and by engaging the execution of the internal teams to onboard and manage the network
    • Develop a good understanding of internal operations by means of collaboration with cross functional teams and support the seamless execution of all contractual aspects through other departments and teams, such as the Provider engagement, Claims Management, Network Services, Medical Management, Quality, etc
    • Represent voice of both customer and business by means of analysing and documenting client feedback thus influencing the direction of the Program
    • Develop a solid understanding of the value-added proposition offered by the TOP Program
    • Identify business opportunities and share best practices amongst colleagues and stakeholders
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