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    Customer Service Associate - Tokyo, 日本 - Growthfn

    Growthfn
    Growthfn Tokyo, 日本

    1週間前

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    フルタイム
    説明

    GrowthFn

    The Role

    • Responsible for handling calls and providing customer support
    • Identify and relate with various customer needs and scenarios
    • Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
    • Remain updated in client and internal processes, technology applications, utilities, and products
    • Utilize various internal and client based tools and applications for customer management and servicing
    • Conduct data entry, documentation, and case management
    • Work and partner with others within a team-based environment
    • Achieve and maintain required SALES metrics and goals
    • Adhere to company policies and procedures as described on the HR Handbook

    Ideal Profile

    • Fluent in Japanese Language in order to effectively liaise with the Stakeholders of the region.
    • 2 years in college or equivalent
    • Min 6 months experience working in a performance driven role with specific metrics/goals
    • Min 1-year steady job experience in a customer oriented and/or sales role
    • Min of six months experience in the hospitality industry
    • Good keyboarding skills
    • Computer Navigation Skills and multi-tasking
    • Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
    • Excellent research skills with proficiency in the usage of 'search' function

    What's on Offer?

    • Opportunity within a company with a solid track record of performance
    • Flexible working options
    • Work alongside & learn from best in class talent


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