- Lead Professional Services engagements and training, understand customer challenges, develop and deliver solutions leveraging our defined Smartsheet project methodology
- Be the Smartsheet subject matter expert (SME) on Smartsheet product and service capabilities
- Lead the services pre-sales process with the sales team to understand the customer's business and technical objectives, as well as, solution requirements, in order to build customer relationships, develop solution architecture, and construct the Scope of Work
- Be the foundational member of the professional services team, entrusted with the growth and development of future team members as well as the delivery quality of engagements led by both partners and internal
- Take a consultative approach in defining process efficiencies to ensure customers are realising the greatest possible value from Smartsheet
- Manage the customer relationship(s) from initial pre-sales discussions to close of project and maintain customer relationships to help ensure project success and support the sale of additional services offerings
- Expand upon the Smartsheet solution portfolio, demonstrating best practices in design for use cases across variety of industries and departments
- Support the regional Professional Services and local Japan leadership to grow the Japan business
- Have a good understanding of the Channel ecosystem in Japan and willingness to work and partner with members to deliver projects
- Develop and train channel resources to deliver quality engagements on our behalf
- Provide feedback to our Product and Platform Engineering teams that inform additional product and service sales opportunities
- Other duties as assigned
- Minimum of 12+ years of of Professional experience at least 6 of those in a customer facing technical role
- Native level of Japanese and intermediate to business level of English (verbal and written)
- Excellent client management skills and the ability to work with customers in both pre-sales and post-sales environment
- Demonstrated success in solutioning, selling, and delivering solutions for F organisations
- Excellent customer engagement, solution visioning, and problem solving skills
- Hands-on experience in configuration, customisation, and implementation of SaaS applications
- Passion for working with leading edge, web-based technologies and an interest to understand Smartsheet's features, use cases, business and technical elements
- Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises
- High level of motivation, excellent follow-up with ability to deliver within defined timelines
- Experience driving projects from concept through completion with minimal guidance
- Bachelor's degree or equivalent combination of relevant work experience and education
- Willing to travel periodically (up to 40-50%) based on customer and business need
- Legally authorized to work in Japan for any employer on an ongoing basis
- Based in Tokyo, Japan
-
Anaplan Tokyo, 日本Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and ...
-
Siemens K.K. - Industry Software Tokyo, 日本 PermanentSiemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are b ...
-
Amazon Japan G.K. Tokyo, 日本 フルタイムAmazon DSPチームでは、東京を拠点として成長を続けるAmazon Advertisingチームに加わるProgrammatic Solutions Consultant – Technical(PSC-T)を募集しています。 · このポジションでは、トレーディングデスクなどのAmazon DSPの顧客へテクニカルサポートを提供し、キャンペーン関連の不具合や課題を解決します。具体的には、以下の業務を担当します。 · ・キャンペーン設定の確認 · ・不具合の検知 · ・問題の再現 · ・一時的な回避策の模索 · ・社内の関連チームとの連携 · PS ...
-
Solution Consultant
9時間前
Veeva Systems Tokyo, 日本 フルタイムThe Role · Veeva's Solution Consultants are an integral part of our sales team, supporting our Market Strategists and Account Partners as product experts in the sales cycle. As a Solution Consultant, you will provide product and process expertise in the form of consultative discu ...
-
Solutions Consultant
9時間前
Adobe Tokyo, 日本 フルタイムOur Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...
-
Lectra Tokyo, 日本Lectra Japan Ltd · Solution Consultant · INTRODUCTION · Lectra develops premium solutions that give fashion, automotive and furniture companies the means to embark on Industry 4.0 with confidence. We empower brands, manufacturers and retailers, providing them with the market r ...
-
Solutions Consultant
1週間前
Adobe Tokyo, 日本 フルタイムJOB LEVEL · P40EMPLOYEE ROLE · Individual ContributorAdobe is a place where exceptional people work – don't just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 6th, for Great Place to Work. · We're proud to offer market competitive emp ...
-
Solutions Consultant
9時間前
Workato Tokyo, 日本We are looking for a top performer who can establish & maintain strong relationships throughout the sales cycle, and who exudes a passion for understanding the needs of the customer and articulating the value of Workatos products and solutions in meeting those needs. In this role ...
-
Hudl Tokyo, 日本 フルタイム· Building a team starts with valuing the team. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a c ...
-
Hudl Tokyo, 日本Building a team starts with valuing the team. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a cult ...
-
Oracle Tokyo, 日本 Regular EmployeeAs a recognized authority and leading contributor within the practice, this senior-level consulting professional has broad understanding of solutions, industry best practices, multiple business processes or technology designs across multiple product/technology families. Works dir ...
-
Aspen Technology Tokyo, 日本 フルタイムThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...
-
Sprinklr Tokyo, 日本 フルタイムDescription · At Sprinklr, our mission is to enable every organization on the planet to make their customers happier. · Sprinklr is the leading technology company for all customer-facing functions. With our AI-platform, Sprinklr's Unified Customer Experience Management (Unified- ...
-
Coupa Software Tokyo, 日本Through the power of trillions of dollars in business spend, Coupa's mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co ...
-
Swiss Re Tokyo, 日本Key responsibilities of the role · To maintain ground-breaking propositions for L&H Solutions and support the next wave of client growth with our SaaS offerings, we are looking for a client solution architect in Japan who is passionate about technology and is driven to pursue e ...
-
Thomson Reuters Tokyo, 日本 フルタイムAbout the Role · In this opportunity as Solutions Consultant, Legal, you will: Engage in solution advocacy using best in class technology, providing solution and product expertise during the sales cycle. This generally involves supporting the specialist sales teams to define and ...
-
Swiss Re Tokyo, 日本Key responsibilities of the role · To maintain ground-breaking propositions for L&H Solutions and support the next wave of client growth with our SaaS offerings, we are looking for a client solution architect in Japan who is passionate about technology and is driven to pursue exc ...
-
Zendesk Tokyo, 日本 フルタイムJob Description · The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC's must be both sales focused and technically savvy. · They must be successful selling to Enterprise and Mid Market executives, and ...
-
Figma Tokyo, 日本Figma is growing our team of passionate people on a mission to make design accessible to all. , Figma helps entire product teams , design and build better products — from start to finish. Whether it's consolidating tools, simplifying workflows, or collaborating across teams and t ...
-
NICE Tokyo, 日本At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...
Principal Solutions Consultant - Tokyo, 日本 - Smartsheet
説明
Principal Solutions Consultant - Japan
at Smartsheet
Tokyo, Japan
Smartsheet is looking for an experienced self-starter candidate for our Principal Solutions Consultant role who will be responsible for leading the establishment and expansion of our Professional Services practise within the Japanese market. This individual will be tasked with driving the scoping and delivery of Smartsheet Professional Services engagements from pre-sale through to go-live as well as help refine the services go-to-market strategy and offerings specific to the region. This position requires a unique blend of client relationship management skills, technical expertise, regional expertise and sales acumen to deliver quality outcomes for our customers.
The Smartsheet Professional Services team has a unique mix of consulting and technology skills, where the team leverages leading methods to deliver high-quality engagements. The Principal Solutions Consultant possesses strong business acumen and the ability to understand our customer's business goals and value drivers, while establishing the right solutions to drive critical business outcomes. You will be a key member of the account team, working alongside the Account Executives on creating and delivering solutions for our customers. In this role, you will effectively present and scope Professional Services offerings and capabilities to new and existing customers and then deliver those engagements with a focus on scalability and optimizing end-user experience. You will be considered an expert on advanced products and solutions, working on various use cases across different industries and business groups. You have a positive, can-do attitude, you are also collaborative, creative and motivated to make an impact for customers.
This role is Japan based and will report to the Sr Manager, Professional Services based out of Sydney, Australia.
With a commitment to investing in the APJ region to better serve new and existing customers in Australia, New Zealand, Japan and the greater Asia Pacific geography, Smartsheet opened up its newest international office in Japan in . This is an opportunity to be a part of Smartsheet at this exciting time, working with a fast growing team to build and expand the Smartsheet brand across an emerging market.
You Will:
You Have:
Get to Know Us:
At Smartsheet, we've created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us
TokyoのPrincipal Solutions Consultant専門家のユーザー
-
Nana Itabashi
Hard-working goal achiever with experience in digital marketing, business strategy implementation, a ...
-
Rahila Shaikh
Sr. Principal Software Consultant
-
Luis Zamudio
Content Creator, Community Manager and C. Service