- Provide technical support to customers and internal staff, through web interface, by email and phone
- Document problem resolutions in database systems
- Provide guidance to team members researching technical issues
- Research, verify, and produce detailed defect reports and feature requests
- Work with development, testing and documentation teams during product development cycle to ensure quality control
- Attend trade shows, perform customer visits or give product demonstrations
- Investigate, develop and present training on Autodesk products and support issues
- Develop training plans and mentor new product support team members and main customers
- You will be the single point of contact for all technical support queries
- Onsite support for installations, modernizations, and other issues
- Support for upgrades and installations occurring outside office hours
- Regular status reports to keep Customers informed and firmly in control of next steps and future actions
- Priority handling for escalated difficult issues with Customer Support.
- Deliver workshops to introduce the EPS service and then cover technical topics to EPS customers
- Ensure correct prioritization, visibility and resolution of technical escalations
- Provide readiness training to other teams and Autodesk Channel
- Ensure partners can use or support new products and releases and have the information and training quickly.
- Bachelor's degree in Industrial Design, Computer Science, or related field
- Fluency in Japanese and intermediate English
- Technical service experience, troubleshooting software and hardware problems
- Enjoy supporting with other members of a shared responsibility to build a Customer Success culture
- Ability set priorities of multiple assignments and complete them within allocated deadlines
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説明
Position Overview
You will report directly to the Senior Manager of Product Support. You will have a hybrid working environment. Your primary responsibility will be to provide technical support for Maya/Max/MotionBuilder/Shotgrid/Nvidia to our customers and internal staff. You may be assigned special projects such as: new product features and documentation review, creating and delivering training, product demos, and presenting at technical forums.
Responsibilities:
Work with Enterprise Priority Support (EPS) customers at the following tasks:
Minimum Qualifications:
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Learn More
About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
TokyoのProduct Support Specialist専門家のユーザー
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Pauline Grace Varanal
I am a highly-skilled IB educator with 14 years of experience in international schools in the Philip ...