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    Senior Specialist, Client Solutions – Research Management Solutions - Tokyo, 日本 - FactSet

    FactSet
    FactSet Tokyo, 日本

    4日前

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    フルタイム
    説明

    Responsibilities

    :
  • Manage projects for new and existing clients that can vary from short projects at small investment banks to large multi-months projects at large financial institutions
  • Advise on and create proprietary investment processes that are tailored to individual clients using the RMS Partners' highly configurable software and workflow tools
  • Partner with clients in their digital transformation
  • Accompany the sales team periodically to product demos to advise potential clients on usage of the software and suggest potential workflows based on previous experience with existing clients
  • Learn how to configure reports to publish company and sector research, and fine tune client workflows for maximized productivity
  • Manage and support existing clients by solving problems, training users, and providing exemplary customer service
  • Understand the value proposition RMS Partners provides to each client (i.e. why they bought it and continue to use it)
  • Build diverse relationships with the contacts at our clients
  • Leverage cross-team collaboration to identify opportunities to grow the business
  • Understand our product strategy and proactively guide clients to the optimal solution
  • Proactively involve the FactSet generalist teams in your work and clients.
  • Work with the Product Development team to ensure client feedback is properly communicated into product enhancements
  • Frequent travel may be required
  • Skills/Requirements:

    General

  • Strong written and oral communication skills both in Japanese and English
  • Proactive and independent work ethic
  • Exceptional analytical and problem solving skills
  • Excellent presentation skills, written and oral communication skills, and solid organizational skills are required
  • Background knowledge in programming or data management not required, but demonstrated critical thinking ability and a willingness to learn new technologies is critical
  • Focused on guiding clients towards optimal solutions i.e. working strategically
  • Product Specific

  • Knowledge of or strong interest in working with programming languages (FQL, Visual Basic, SQL etc.)
  • Prior experience in RMS Partners and/or FactSet workstation is a plus.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.



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