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Onna

    Operations and Support Section Manager - Onna, 日本 - Okinawa Institute of Science and Technology

    Okinawa Institute of Science and Technology
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    説明

    Responsibilities

    Reporting to the Vice President of Information Technology, the successful applicant will:

  • Develop and oversee IT services' lifecycle based upon the ITSM framework, including incident, problem and change management
  • Manage the Operations and Support Section (16 members including contractors), ensuring prompt and friendly service to users from all areas of the University
  • Ensure close and continuous engagement with the OIST community, garnering feedback and service requirements
  • Work with the project team to design and deliver IT services that is aligned to user and business requirements
  • Ensure an excellent quality of documentation and process is in place to inform and support users; allowing users to self-service where appropriate
  • Ensure user requests are responded to and resolved efficiently and appropriately
  • Make recommendations on policy that better align IT support services with the goals of the University
  • Monitor IT service performance, producing metrics as required
  • Qualifications

    (Required)

  • Team management and leadership experience
  • Demonstrated interpersonal and negotiation skills in both English and Japanese
  • Demonstrated experience in management and continuous improvement of IT services
  • Native level in either of English or Japanese, and business level in the other, along with working experience in both English and Japanese environments
  • ITIL Foundation or higher certification
  • (Preferred)

  • Previous experience in an educational or research environment
  • Previous experience in a user support or helpdesk environment
  • A degree in information technology or a related field
  • Previous experience in managing, or holding certification of, Microsoft 365, Active Directory, ServiceNow, Cisco, vSphere etc.
  • Compensation and Benefits

    In accordance with the OIST Employee Compensation Regulations

    Benefits:

  • Relocation, housing and commuting allowances
  • Annual paid leave and summer holidays
  • Health insurance (Private School Mutual Aid)
  • Welfare pension insurance (kousei-nenkin)
  • Worker's accident compensation insurance (roudousha-saigai-hoshou-hoken)
  • Access to Child Development Center
  • Access to Schooling Options
  • Language Education
  • Resource Center (Daily Life Support in Okinawa)


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