-
Rakuten Tokyo, 日本 フルタイムDescription · s Sales planning, performance management, commercial and logistics design, and sales support for mPOS payment terminals · ・Develop sales plans based on KPIs segmented from business contracts and headquarters plans. · ・Management of sales performance and profit simu ...
-
Rakuten Tokyo, 日本 フルタイムDescription · : Overview · Rakuten Group is a company that connects more than 70 services and has established a unique economic zone that delivers convenience to users through new IT experiences. Rakuten Group has positioned FinTech services as one of the key pillars of Rakute ...
-
Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · The Marketing Division leads brand, creative, marketing, and membership as a cross-group organization with a mission to expand Rakuten Group's membership value and ecosystem of over 70 services. · We believe that the mobile domain is a platf ...
-
Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · The Marketing Division leads brand, creative, marketing, and membership as a cross-group organization with a mission to expand Rakuten Group's membership value and ecosystem of over 70 services. · We believe that the mobile domain is a platf ...
-
Rakuten Tokyo, 日本 フルタイムDescription · s Recruitment Position: Advertising Service Planning · "K" Line is able to engage in a wide range of activities, from upstream strategy considerations such as advertising commercial development strategy and roadmap formulation as start-up of business to PdM and Pro ...
-
Rakuten Tokyo, 日本 フルタイムDescription · : ■ Mission · Specifically, our mission is to promote strategy planning, planning, development, and project management that portrays the medium- to long-term future vision of each product. · ■ Department introduction / organization structure · Product headquarters ...
-
Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · Are you interested in building the next generation of internet services that reach hundreds of millions of users across the globe every day? Rakuten Group, Inc. is on a mission to empower individuals and society through innovation and entrep ...
-
Cost Accountant
1週間前
Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · Rakuten is one of the leading e-commerce companies in the world. We provide a variety of internet services, such as the EC marketplace, travel booking services, digital contents, FinTech, telecommunications, and so on. Our mission is to empo ...
-
Rakuten Tokyo, 日本 フルタイムDescription · s · Specific tasks within each group are as follows. · - Budget Management Group: Develops annual budgets, manages budget performance and prepares various reporting documents. · - Finance Group: Cash management, deposit/withdrawal management, remittance operations, ...
-
Shiseido Tokyo, 日本Location: Shiodome HQ · Division: Business Transformation Dept. · Job level: Staff · Report to: Group Manager · Contract type: Full time · Roles & Responsibilities · This Role will be conducting budget creation & tracking the financial status of the FOCUS Global Project (B ...
-
Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · Rakuten's philosophy is to "empower people and society through innovation", and as a global innovation company, our goal is to create innovative services that can be used in the global market. · FinTech Group in Rakuten develops and provides ...
-
Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · Mission · Rakuten Group's basic management philosophy is to "empower people and society through innovation". We provide more than 70 diverse services, including EC services such as shopping malls and travel booking sites, financial services ...
-
Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · Mission · Rakuten Group's basic management philosophy is to "empower people and society through innovation". We provide more than 70 diverse services, including EC services such as shopping malls and travel booking sites, financial services ...
-
FIS Tokyo, 日本 Experienced (relevant combo of work and education)Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10% Are you ready to unleash your full potential? We're looking for people who are passionate a ...
-
Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · The Marketing Division leads brand, creative, marketing, and membership as a cross-group organization with a mission to expand Rakuten Group's membership value and ecosystem of over 70 services. · We believe that the mobile domain is a platf ...
-
Senior Manager
1週間前
Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · The Technology Platforms Division (TPD) is responsible for building and operating the infrastructure and ecosystem platforms which power the Rakuten Group. Our mission is to provide our Rakuten Cloud and Ecosystem Platforms which will delive ...
-
Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · Mission · Rakuten Group's basic management philosophy is to "empower people and society through innovation". We provide more than 70 diverse services, including EC services such as shopping malls and travel booking sites, financial services ...
-
Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · Mission: · Rakuten Group's basic management philosophy is to "empower people and society through innovation." We provide more than 70 diverse services, including EC services such as shopping malls and travel booking sites, financial services ...
-
Rakuten Tokyo, 日本 フルタイムDescription · s · This division is in charge of "user support," "merchant screening," "fraud monitoring," "administrative operations," and "acquiring contact," across all of our services, including Rakuten Pay, Rakuten Edy, Rakuten Point Card, Rakuten Cash, and Rakuten Check. · ...
-
KERING JAPAN LIMITED Tokyo, 日本 フルタイムDescription · About Gucci · Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Following the House's centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsma ...
Contact Center Planning and Operation- Business Operation Planning Division Payment - Tokyo, 日本 - Rakuten
説明
Description
sIn the contact center, which handles various inquiries related to Rakuten Point Card, Rakuten Edy, Rakuten Cash, and Rakuten Pay, you will be responsible for a wide range of tasks, including managing and supervising outsourced contact centers, proposing business improvements, and establishing a system for handling inquiries during service releases.
The contact center plays a crucial role as the primary channel for two-way communication between our customers and our company. As we strive to further grow our services, this department becomes an exciting and challenging area where the demand for functions and expectations will continue to increase.
Specific examples of your responsibilities will include
Managing the outsourced call center operations
Planning and proposing improvements to enhance call center functions
Establishing a system for handling inquiries during the launch of new services or new tasks and implementing it in the center
Analyzing customer feedback, identifying potential needs, and proposing service improvements
Creating FAQs and managing knowledge to address customer issues
Proposing plans to streamline business operations and improve service quality
Providing guidance and instructions on how to handle inquiries from customers (users and clients who have adopted our services)
■Requirements
・TOEIC score of 800 or higher in English or the motivation to achieve an equivalent score within 2 years.
・Native Japanese language proficiency or the ability to handle Japanese at a native level.
■Nice to Have
Experience in customer support within the financial industry.
Experience in improving and planning business operations.
Effective communication skills, actively engaging in discussions and negotiations, irrespective of the department.
Proactive attiude, always approaching tasks with a positive mindset, regardless of the circumstances.
■What kind of career you can build
With your motivation and innovative ideas, you can bring to life the concept of "an ideal contact center." You will have the opportunity to start from nothing and implement new systems and mechanisms into the contact center. Through managing outsourced operations, you will also have the chance to refine your negotiation and communication skills with external stakeholders. Taking the lead and involving multiple departments and team members, you will actively seek resolutions to various challenges, extending beyond the improvement of current tasks. This role offers a high-level perspective on contact center operations and enables you to accumulate extensive experience across diverse domains.
■Message from Hiring Manager
Why not build your career with us and create a new future for cashless payment services? Join us in creating a contact center that delights customers and contributes to the growth of a service loved by our clientele. Let us embark on a challenging journey together, continuously evolving and using your experience and passion to envision a successful future. We eagerly await your application.
■Company Introduction
Rakuten Group's basic management philosophy is "Empowering people and society through innovation," and the Group provides more than 100 million Rakuten members with more than 70 services, including Internet shopping malls such as Rakuten Ichiba and Rakuten Travel, financial services such as Rakuten Card and Rakuten Bank, media services, and professional sports. At the same time, we have built a strong business model called "Rakuten Ecosystem," which organically links users with various services.
As a member of the FinTech Group Company, Rakuten Payment, Inc. provides a variety of payment-related services, including Rakuten Pay, Rakuten Edy, Rakuten Cash, Rakuten Point Card, and Rakuten Check, as well as marketing solutions that combine these services with Rakuten Group assets. Rakuten Group's assets to these services. In addition, we will create numerous innovations in "finance × intra-group domains, including finance and commerce".
We are working toward a world where anyone, anywhere can enjoy the same value through the power of technology.
With the rapid expansion of the digital domain in society, we aim to connect the Internet and the real world more seamlessly through payments, and to enable all people to use technology to lead their daily lives safely, securely, and more comfortably.
We are aiming for such a society, and we would like to work together to address the various problems faced by people everywhere and move toward the next stage.
