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Business Process Planning, Operation and Re-engineering - Tokyo, 日本 - Rakuten
説明
Description
sThis division is in charge of "user support," "merchant screening," "fraud monitoring," "administrative operations," and "acquiring contact," across all of our services, including Rakuten Pay, Rakuten Edy, Rakuten Point Card, Rakuten Cash, and Rakuten Check.
The team consists of new graduates and mid-career employees with diverse work experience, and each group collaborates with each other from operation design to operation promotion.
The actual operations are conducted in collaboration with a number of outsourcing partners, and each member is responsible for maximizing the business performance of the partner company by designing, building, managing, and improving the operations for which they are in charge.
1) User support: Designing operations to respond to inquiries from users (merchants and users)
2) Merchant screening: Design of business processes related to merchant screening
3) Fraud monitoring: Operational design of fraud monitoring for both merchants and users
4) Administrative tasks: Operational design of various administrative tasks required for the operation of each service
5) Acquirer contact: Negotiation with acquirer contact for credit cards, e-money, etc.
■Requirements
・Experience in either (1), (2) or (3)
(1) Proposals for services and associated business improvements from the user's perspective
(2)Business Process Re-engineering (BPR)
(3) Project promotion
・Motivation to obtain a TOEIC score of 800 or higher or equivalent within 2 years
■Nice to have
・Experience in leadership at the top of an organization
・Logical thinking and initiative
・Communication skills (many projects require collaboration across departments and companies)
[The kind of person we are looking for]
└ Those who share the mission of Rakuten Group
└ Those who find it rewarding to work proactively by discovering problems and setting issues on their own
└ Those who enjoy an uncertain and undeveloped environment as an opportunity to create a new system.
└ Those who are interested in and enthusiastic about new business
└ Those who can treat people with consideration.
└ Those who can deal with difficult problems with persistence
■What kind of career you can build
By working on cutting-edge services in the growing cashless industry, you will gain experience in designing new business processes and improving operational schemes.
Furthermore, you will acquire expertise in this field by acquiring knowledge (technology, methods, and know-how) and business skills to be able to plan, design, and build operations and improve business processes (BPR).
■Message from Hiring Manager
In order to continue to be a leading service in the cashless industry, which is undergoing remarkable expansion and evolution, we believe it is necessary to continue to provide services that are trusted and loved by our users.
To this end, we would like to work with people who find it rewarding and fun to create new systems to continuously improve the convenience and reliability of our services by constantly listening to our customers, identifying points for improvement that need to be resolved, and improving our business processes by utilizing cutting-edge technologies and methods. We are looking forward to working with people who find it rewarding and enjoyable to create new systems. We look forward to hearing from you.
■Company Introduction
Rakuten Group's basic management philosophy is "Empowering people and society through innovation," and the Group provides more than 100 million Rakuten members with more than 70 services, including Internet shopping malls such as Rakuten Ichiba and Rakuten Travel, financial services such as Rakuten Card and Rakuten Bank, media services, and professional sports. At the same time, we have built a strong business model called "Rakuten Ecosystem," which organically links users with various services.
As a member of the FinTech Group Company, Rakuten Payment, Inc. provides a variety of payment-related services, including Rakuten Pay, Rakuten Edy, Rakuten Cash, Rakuten Point Card, and Rakuten Check, as well as marketing solutions that combine these services with Rakuten Group assets. Rakuten Group's assets to these services. In addition, we will create numerous innovations in "finance × intra-group domains, including finance and commerce".
We are working toward a world where anyone, anywhere can enjoy the same value through the power of technology.
With the rapid expansion of the digital domain in society, we aim to connect the Internet and the real world more seamlessly through payments, and to enable all people to use technology to lead their daily lives safely, securely, and more comfortably.
We are aiming for such a society, and we would like to work together to address the various problems faced by people everywhere and move toward the next stage.
Languages:
English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)
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