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Technical Support Engineer
次の場所にあります: Talent JP C2 - 4日前
Microsoft Shinagawa, 日本 フルタイムOverview · モダンワークプレース ストラテジック エンタープライズ カスタマー サポートチーム(略称 ストラテジック チーム)は、Microsoft 365 全 Service をカバーする サポートチームです。また、特定の企業様からのお問い合わせを担当しており、お客様のビジネス戦略、課題を理解してご支援しております。 · 現在 Teams、SharePoint Online、Office のいずれかを専門に対応するエンジニアを募集しております。またどの製品へも Microsoft 365 Copilot 機能がリリースされており、Micro ...
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Technical Support Engineer – Security
次の場所にあります: Talent JP C2 - 5日前
Microsoft Shinagawa, 日本 フルタイムOverview · 私達はマイクロソフトと有償サポート契約を締結されたお客様を中心に、高い技術力を軸にハイレベルなサービスを提供することを主な業務としております。 · 単純に技術支援にとどまらず、お客様のビジネスの成功を通じてより密接なマイクロソフトとのパートナーシップの構築に貢献することが私達のミッションです。 · 【マイクロソフトにおけるサポートエンジニアとは?】 · マイクロソフトのサポートでは、法人のお客様への有償サポート対応をしています。自分のテクニカルスキルを武器にお客様の問題を解決し、弊社を代表してお客様とのコミュニケーション(メール: ...
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Technical Support Engineer – Security
次の場所にあります: Talent JP C2 - 2日前
Microsoft Shinagawa, 日本 フルタイムOverview · 私達はマイクロソフトと有償サポート契約を締結されたお客様を中心に、高い技術力を軸にハイレベルなサービスを提供することを主な業務としております。 · 単純に技術支援にとどまらず、お客様のビジネスの成功を通じてより密接なマイクロソフトとのパートナーシップの構築に貢献することが私達のミッションです。 · 【マイクロソフトにおけるサポートエンジニアとは?】 · マイクロソフトのサポートでは、法人のお客様への有償サポート対応をしています。自分のテクニカルスキルを武器にお客様の問題を解決し、弊社を代表してお客様とのコミュニケーション(メー ...
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経験者歓迎Support Engineer】ITテクニカルサポートエンジニア(オープンポジション)
次の場所にあります: beBee S2 JP - 2日前
株式会社バイオス/BiOS,Inc. 新宿区, 日本■業務内容 · ご入社いただいた際は、ITテクニカルサポートエンジニアとしてデスクサイドのエンジニア業務をお任せします。 · 様々な問い合わせや依頼に対応しながら業務を通してクライアントへの貢献を実感できます。 · ■具体的には · ・ハードウェアIMAC · ・ソフトウェアIMACと設定作業 · ・サーバーエンジニア、ネットワークエンジニアへのサポート実施 · ・サードパーティ・サポートとの調整(プリンターや電話機器等の他チームとの協力、サポート実施) · ・インシデントの原因特定、解決、回避策や将来のインシデントに対する予防提案や改善の実施 等 · ...
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Support Engineer
次の場所にあります: Talent JP C2 - 16時間前
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IT Support Engineer
次の場所にあります: Talent JP C2 - 2日前
Amaris Consulting Tokyo, 日本Job description · As IT Support Engineer, you are responsible for: · • Respond to customers' enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. · • Analyze the information about the user's issue ...
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Technical Support Engineer
次の場所にあります: Talent JP C2 - 16時間前
Mirantis Tokyo, 日本 フルタイムJob Description · Mirantis is adding a Technical Support Engineer to our team We are seeking a Technical Support Engineer to provide world-class technical support for Mirantis products and technologies. These technologies include but are not limited to Mirantis Container Cloud, M ...
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Cloud Support Engineer
次の場所にあります: Talent JP C2 - 6日前
Epam Tokyo, 日本Description · EPAM Systems provides 24/7 support services for users of a major Cloud platform. The Support team is distributed across multiple locations. We are hiring Application Support Engineers to extend our multi language team, based in Minato-ku, Tokyo, Japan. What Youll ...
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Technical Support Engineer
次の場所にあります: Talent JP C2 - 3日前
Appian Corporation Tokyo, 日本Description · Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excel ...
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Technical Support Engineer
次の場所にあります: Talent JP C2 - 16時間前
Mirantis Tokyo, 日本 フルタイムJob Description · Mirantis is adding a Technical Support Engineer to our team We are seeking a Technical Support Engineer to provide world-class technical support for Mirantis products and technologies. These technologies include but are not limited to Mirantis Container Cloud, M ...
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Technical Support Engineer
次の場所にあります: Talent JP C2 - 6日前
Adobe Tokyo, 日本 フルタイムOur Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...
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Technical Support Engineer
次の場所にあります: Talent JP C2 - 16時間前
Box Tokyo, 日本Technical Support · WHAT IS BOX? · Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure con ...
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Cybersecurity Support Engineer
次の場所にあります: Talent JP C2 - 16時間前
Fortinet Tokyo, 日本 フルタイムLocation: Japan (Tokyo) · Role Overview: · Fortinet is looking for an experienced Technical Support Engineer to join our Tokyo office to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energeti ...
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Senior Support Engineer
次の場所にあります: beBee S2 JP - 4日前
United Airlines Tokyo, 日本 フルタイムUnited's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. · Our Values: At United Airlines, we believe that inclusion propels innovation and is the ...
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Deskside Support Engineer
次の場所にあります: beBee S2 JP - 20時間前
Cognizant Technology Solutions Tokyo, 日本 OTHER· Overview: · We are looking for someone who has prior Deskside Support - L2 · Roles and Responsibilities: · Troubleshoot, support and incident-manage user PCs and other related technical infrastructure according to the client's SLA. · Provide technical support to desktop/lap ...
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Technical Support Engineer
次の場所にあります: beBee S2 JP - 2日前
Microsoft Corporation Tokyo, 日本 Paid Work世界中に 17,000 人を超える従業員を擁する Microsoft カスタマー エクスペリエンス & サクセス (CE&S)は、Microsoft のエンド ツー エンドのカスタマー エクスペリエンスの戦略、設計、および実装を担当しています。CE&Sに参加して、業界をリードする製品とサービスを提供するだけでなく、お客さまから信頼されるパートナーとしてサービスを提供します。 · CE&S内では、カスタマーサービス&サポート(CSS) は、シームレスなサポート体験を提供することで、すべての人と組織に信頼と信頼を築きます。CSS では、お客様やパートナー様が ...
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Product Support Engineer
次の場所にあります: Talent JP C2 - 6日前
UiPath Tokyo, 日本 フルタイムPosting Details · Life at UiPath · The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power. · To make that happen, we need people who are cu ...
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Desktop Support Engineer
次の場所にあります: beBee S2 JP - 5日前
EIRE Systems K.K. Tokyo, 日本Are you looking to take your technical/Help Desk career to the next level? · This challenging desktop support role supports the Trading floor users of a multinational banking / financial services institution. · You will work with other IT team members to support Japanese and Engl ...
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Technical Customer Support Engineer
次の場所にあります: Talent JP C2 - 2日前
Isearch worldwide Tokyo, 日本 PermanentTechnical Support Engineer (IT)■About our company: · We are a global company, with 15 branch offices in 28 countries, over 1,300 employees worldwide, and over 600 R&D engineers.You will be responsible for technical support work as after-sales service for customers of our products ...
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Senior Technical Support Engineer
次の場所にあります: beBee S2 JP - 3時間前
KOMOJU Tokyo, 日本 フルタイムAbout KOMOJU · KOMOJU (by Degica) is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok. Today we help thousands of merchants by providing them with the payment infrastr ...
Bilingual Genesys Contact Center Technical Support Engineer - Tokyo, 日本 - ASO ACE HOLDINGS Recruitment
説明
Our tech service client is hiring an experienced Bilingual Genesys Support Engineer Great mid-career /associate, high-class job opportunity// Full-time permanent job
[Client] A Global Indian ICT Service Company based in Tokyo
[Nature of Job] Service/ solution delivery role
[Company Size] Mid Size (~500 employees), more than 20 years in business in Japan
[Employent Type] Permanent/ Full Time
[Salary Range] million JPY yearly (annual salary package, bonus/ incentive inclusive)
[Work Location] Hybrid /remote work is planned for this job (the situation may change in the future). Walk-in distance from the nearest station. Central Tokyo
[Work Hours] 8 hours per day (9AM - 6PM with 1 hour break, it may shift slightly)
[Team Structure] Local /international client and business team
[Eligibility] Relevant work experience, bilingual (high business/ native level of Japanese, and business level English). Applicants need to be able to work full time as an engineer in Japan at the time of application
[Key Features] Mid-career, full-time, engineer job, high salary, growth industry
[Special Benefits] Social insurance, paid holidays, special leave, life support service. 65 years old retirement age, continuous contract employment option. Annual appraisal, health check
[How to Apply] From the site, or contact us ) with the reference number QW9WXYX6
[Job Description] *information is subject to change, non-exhaustive
General Job Description and Experience Needed:
Genesys Contact Center (Level L2 )
4+ years experience in Genesys Contact Center
Level 2 Support
· Excellent communication and conversation skills (Verbal and Written)
· Good documentation skills
· Good working knowledge of MS OFFICE (Including MS Project and Visio)
· Should have good customer handling skills
· Good understanding of SIP Protocols, Genesys Framework and Architecture
· Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
· Good troubleshooting experience in Genesys infrastructure.
· Good understanding of the following Genesys Products
· Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
· SBC Management
· Trunks, E1/ T1(CAS, CCS), SIP etc.,
· Gateway protocols: SIP and MGCP
· Good ITIL Knowledge Incident, Change & Configuration Management
· Resolving incident cases.
· Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed.
· Incident tracking to ensure continuity across shifts.
· Vendor management with PSTN Service provide, OEM for resolution of tickets.
· Coordination of communication bridges during major outages
· Participate in Operational processes (Daily Ops, Change Control, Incident management, request forservice, etc).
· Adhering to defined SLAs
· Handling tickets / requests
· Troubleshooting technical issues
· Ensuring that defined processes are adhered to
· Report regularly concerning key counters and measures of the voice network through health checks
· GCA (Highly preferred)
· ITIL Foundation (Preferred)
