- Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
- Provide technical assistance and support as part of a global 24x5-support organization
- Work closely with engineers and product managers to improve the product and make our customers successful
- Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams
- Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
- Follow notification and escalation procedures
- Follow standards for communications with business involving operational issues
- At least 3+ years experience as a Systems Admin or a Network Engineer with strong knowledge of Linux/UNIX, Windows Server and Networking (NAT, DNS, firewalls, basic routing, and load balancing)
- Capable to setup monitoring, conduct performance audit and performance optimization; with particular emphasis on troubleshooting Linux performance (CPU, memory, I/O)
- Capable to setup monitoring, conduct performance audit and performance optimization; with particular emphasis on troubleshooting Linux performance (CPU, memory, I/O)
- Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing
- Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
- Experience troubleshooting with network troubleshooting tools (traceroute, IPERF, TCP route), and at identifying latency and performance issues (traffic egress/ingress, routing, forwarding rules and connectivity)
- Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
- Native or Fluent Korean communication
- Business level English (B1+ and higher according to the CEFR, or and higher points on TOEIC)
- Experience with VMs (Google Compute Engine, VMware, Amazon EC2) and Terraform
- Familiarity with BigQuery, Cloud Storage and CloudSQL
- Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting (Python/PHP/R) languages
- Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc)
- Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement
- Business level Japanese is a plus
- Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
- Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
- You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
- By choosing EPAM, you'll be working at Glassdoors Best Places to Work for and , and one of the Most Loved Workplaces, as recognized by Newsweek from through to
- EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities
- Since EPAM Japan was incorporated in , we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
- We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
- With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond
- Here, we summarize the typical journey to finding a job within EPAM
- Apply and tell us about yourself
- Go through some standard interviews: General interview with our recruiter Technical interview with our digital lead Manager interview Offer interview with HR
- Get ready to join the team
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Cloud Support Engineer - Tokyo, 日本 - Epam
説明
Description
EPAM Systems provides 24/7 support services for users of a major Cloud platform. The Support team is distributed across multiple locations. We are hiring Application Support Engineers to extend our multi language team, based in Minato-ku, Tokyo, Japan.What Youll Do
What You Have
Nice to have
Why EPAM
Life at EPAM
How We Hire
