- Process new account opening documentation for retail and institutional clients in accordance with rules and regulations;
- Perform due diligence review and cross reference with multiple databases to ensure regulatory aspects of AML and KYC are completed prior to account opening;
- Correspond to inquiries and concerns externally with retail and institutional clients via telephone, e-mail and on-line chat; internally to sales representatives and customer service representatives;
- Research and resolve a wide variety of client question/issues on the account opening process;
- Multitask with a strong emphasis on AML and KYC knowledge while dealing with incoming customer queries;
- Learn all aspects of the IB Brokerage platform and policy that offers alternatives to satisfy customer concerns while complying with policies, practices and procedures;
- Work closely with Legal and Compliance, Program Developers, and Project Managers to ensure compliance with new and existing procedures and regulatory requirements;
- Ability to identify, analyze, and escalate complex issues;
- Excellent troubleshooting and problem resolution skills;
- Taking personal responsibility for identifying client needs while providing a high value experience;
- Efficient, self-motivated and hard working in a dynamic and fast paced environment; and
- Work closely with other New Account teams and the Risk Assessment Team to ensure all financial crime risks are reviewed and evaluated.
- 1-2 years experience in securities companies;
- AML experience is preferable;
- Bachelor's degree;
- JSDA 1 grade license holder or Obtain certification immediately upon hire;
- Native in Japanese;
- Excellent written and oral communication skills in English;
- Basic understanding of brokerage regulations and rules that govern client accounts;
- Demonstrates experience in handling client concerns and issues with tact and diplomacy;
- Ability to work independently and effectively as part of a team, while handling multiple tasks and
- responsibilities simultaneously.
- Competitive Salary, annual performance-based bonus and stock grant
- Social Security / Insurance benefits
- Competitive package of Annual Leave
- Daily lunch ordered in house with fully stocked kitchen
- Modern offices with great access to metro
- Great work life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with growing local presence
- Hybrid work arrangement role permitting
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Client Onboarding Associate - Tokyo, 日本 - Interactive Brokers
説明
Responsibilities
:Qualifications & Experience:
Company Benefits & Perks
