- To be responsible for the sales activity from day to day.
- To be able to handle administrative works for the memberships.
- To understand the membership market business and competitors well.
- To ensure a warm friendly welcome to all clientele at all times.
- To ensure to operate daily opening/closing procedures of the members lounge in time.
- To be responsible for the personal confidential information and data management of the members.
- To aim to provide the guests the best possible service, and make the guests feel important.
- To ensure to operate the members lounge with maintaining the highest standards of hygiene & cleanliness in all aspects of the operation.
- To be responsible for the administration duties such as, purchasing, receiving, inventory and reporting.
- To be responsible for training the new associates/contractors/part timers/outsourced staff and develop the training materials if necessary.
- To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
- To ensure to be knowledgeable the benefits, rules & regulations of the memberships and other hotel programs.
- To recognize all members and memorize their name.
- To understand guests preference and serve accordingly.
- To report all complains from the guests to teams for further action, input in the system and if possible, close the cases.
- To ensure that all administrative procedures run professionally.
- To recognize and take the initiatives for the importance of 'sales' in every aspect of their role.
- To plan and execute the events for members flawlessly.
- To participate in necessary trainings and personal development programs that required by the company.
- To be responsible for preparing for the next shift for flawless operation. Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.
- To receive training to ensure that all relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored at the premises.
- To assist to all guests and members at all times.
- If required, assist the other team, division from time to time such as lateral service like provide the services at the outlets etc.
- If required, you may send as a task force to other properties in the hotel group.
- If required, overwork or business trips may require from time to time.
- If require, digital communication or SNS to manage the communication flawlessly with members.
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Spa Members Lounge Assistant Manager - Minato, 日本 - The Ritz-Carlton
説明
JOB SUMMARY
To be responsible for sales and administration for the memberships.
Ensure the member's club to operate flawlessly and the maintenance in the highest standards of hygiene and cleanliness in all aspects of the operation with the team under the guidance of the director of membership within the limits of the Membership rules & regulations. Ensure to support the members lounge operationally. Ensure to manage the digital communication and SNS with members officially under the guidance of membership director.
KEY AREAS OF RESPONSIBILITIES:
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