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Airport IT Support Analyst - Tokyo, 日本 - Amadeus
説明
Job Title
Airport IT Support Analyst / Tokyo or OsakaJob Description
Common accountabilities:
- Has working experience and advanced and specialized technical/functional knowledge in own discipline. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members.
- Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.
- Works independently within plan dictated by manager, with some guidance on most complex situations.
Specific accountabilities:
Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)
Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.
Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.
Provide Amadeus customers with updates on the status of critical problems.
Suggest improvements to Knowledge Solutions database.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
TokyoのAirport IT Support Analyst専門家のユーザー
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Luis Zamudio
Content Creator, Community Manager and C. Service
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Owabor Nmeri
Computer, Server, Network Infrastructure