- Contribute to the overall success of the Dealing Room Support, ensuring specific individual goals, plans; initiatives are executed/delivered in support of the team's business strategies and objectives. Ensure all activities conducted are compliant with governing regulations, internal policies, and procedures
- First and second level technical system support to all production systems being used by the users
- Manage and maintain the currency of all issues in a manner which provides high quality support services to its users
- Manage and provide technical support on any trading and market system including Refinitiv/ Thomson Reuters, Bloomberg, EBS, etc
- Manage and responsible for Refinitiv market data access and Bloomberg SID reporting for users billing, etc
- Manage and responsible for trading phone and voice recording system, etc
- Manage and responsible for System asset ledger related to treasury system and system access
- Liaise with second and third level support when applicable and provide recommendations to management with regards to resolution
- Provide effective day-to-day end user technical support to all the trade floor users on production systems including PCs, printers, application and trading phone systems
- Perform PC refresh, plan and deploy for new hire, installation of equipment, PC moves service request within SLA and ensure assets tracking is updated
- Record and maintain assets inventory system
- Must accurately record, update ticket in ITSM system
- Prepare and update technical documentation
- Determine the best solution based on the issue and details provided by users
- Identify and escalate business and technical challenges
- Communicate with other technical teams, clients and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
- To succeed in this role, the staff needs to have strong end-to-end knowledge of dealing rooms/trade floor support, infrastructure, market data and management
- Degree in Computer Science or a related technical discipline
- Candidate must have 3-5 years of technical work experience
- One to two years of trade floor support experience is preferred
- Min 3 years Experienced and skilled working with Wintel desktops/laptop/Thin client/Virtual Desktop/Corporate Mobile phone
- Experience in 1st level support in the end user environment
- Experience in TCP/IP networking knowledge and troubleshooting skills
- Experienced and skilled working with Microsoft Office, M365, Outlook, Teams
- Experienced and skilled working with Trading Phone and recording System
- Experienced in Market data systems: Bloomberg, Thomson Reuters Eikon
- Experienced in Trading systems: Thomson Reuters FX Trading, EBS, etc
- Microsoft Office: Advanced of Word, Excel, Access and PowerPoint
- Good technical working knowledge of Windows Servers and SQL Server
- General understanding of financial markets and products is added advantage
- Experience working within financial services being desirable
- Experience in first and second level of supporting and managing dealing room applications, system and infrastructure
- Experience in Trading Phone systems: IPC Unigy, voice recorders, Turrets, Omni soft Turrets
- Excellent leadership skill
- Experience in leading and managing a team of System Administrators
- Excellent communications skills (written and verbal), and able to manage key stakeholders
- i.e. project team, security, compliance and IT operations and capable of bridging the gap between technology and business functions
- Excellent organization skills and ability to manage multiple complex initiatives
- Ability to prioritize and multi-task in a fast-paced/demanding environment
- Strong analytical and problem-solving
- Strong interpersonal/relationship-building skills and customer service values/practices
- Ability to create technical documentation.
- Willingness to accept additional responsibilities
-
MUFG Chiyoda, 日本 フルタイムDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
MUFG Chiyoda, 日本 フルタイムDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
Game Programmer
1日前
WHR Global Consulting Chiyoda, 日本 フルタイムWHR Global Consulting is a remote HR consulting and Headhunting firm providing support to clients worldwide. We have almost 2 decades of HR Consulting & Headhunting experience supporting startups, SMEs and multinational firms from various industries eversince our grandparent comp ...
-
Nomura Securities CO., LTD. Chiyoda-ku, 日本IT: Developer · Quantitative Developer · Associate / Senior Associate 職務内容 · Job Description Job/Group Overview: · Nomura is a global financial services group with an integrated global network spanning over 30 countries. Japan IT (Information Technology) is a diverse environment ...
-
Nomura Securities CO., LTD. Chiyoda-ku, 日本IT: Production Services · Application Support Analyst - Risk Management Business · Analyst / Associate 職務内容 · Job Description Job Overview: · Wholesale Production Services is a global support team that provides support services across business functions and maintains software so ...
-
MUFG Chiyoda, 日本 フルタイムDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
MUFG Chiyoda, 日本 フルタイムDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
IT Operations
1週間前
MUFG Chiyoda, 日本 フルタイムDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
Game Programmer
1週間前
WHR GLOBAL CONSULT Chiyoda, 日本 フルタイムWHR Global Consulting is a remote HR consulting and Headhunting firm providing support to clients worldwide. We have almost 2 decades of HR Consulting & Headhunting experience supporting startups, SMEs and multinational firms from various industries ever since our grandparent com ...
-
Dupont Chiyoda, 日本JOB DESCRIPTION At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers aro ...
-
MUFG Chiyoda, 日本 フルタイムDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
NEX-GEN Inc. Chiyoda, 日本[Charm of the position] · ◇Incentives will be provided according to goal achievement · ◇You can engage in a wide range of activities such as handling and sales of products that use the latest technology, which will lead to an increase in your self-worth · ◇You will feel a great s ...
-
Novo Nordisk A/S Chiyoda, 日本Are you passionate about managing a team and driving innovation in data management? Are you motivated by advising and supporting key stakeholders to make sound decisions? If yes, you are the Data Group Manager we are looking for to join Novo Nordisk, Japan. If you are ready for a ...
-
IT Coordinator
1日前
Novo Nordisk A/S Chiyoda, 日本Are you passionate about technology and ready to take on a role that allows you to make a difference? We are looking for an IT Coordinator to join our team and manage Digital WorkPlace (DWP) services and support. If you have a broader view of standards, excellent communication sk ...
-
IT Coordinator
3日前
Novo Nordisk Chiyoda, 日本The position · As an IT Coordinator, you will have a great opportunity to gain a wide range of experience working on IT operations, including IT infrastructure, company mobile phone/PC equipment management, vendor handling of helpdesk user support/troubleshooting, and collaborat ...
-
Game Programmer
1週間前
Snaphunt Chiyoda, 日本 フルタイムThe Offer · Work within a company with a solid track record of success · Work alongside & learn from best in class talent · Flexible working options · The Job · Your responsibilities will include: · Brainstorming game concepts, design elements, and specifications with the game de ...
-
EY Chiyoda, 日本Tax Technology and Transformation · システムコンサルタント(企業の税務部門に対するITシステムアドバイザリー) · Job Title · ソリューションデベロップメント アドバイザリー · Staff/Senior/Manager · サービス内容 / Services · ●税務「プロセス」に焦点を当てた、税務とテクノロジーを融合したサービスの提供 · ●ITツールの導入を通じた税務の効率性を高めるためのサポートの提供 · ●グローバル税務ガバナンスの確立におけるサポート · 勤務地 / Locatio ...
-
MUFG Chiyoda, 日本 フルタイムDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
MUFG Chiyoda, 日本 フルタイムDescription · Senior Mainframe Engineer- Operating Systems Programmer to maintain and support z/OS and third party software. · Qualifications · 15+ years MVS systems programming experience in a multi-system environment. · Job requires in-depth experience with parallel sysplex, ...
-
Project Manager
5日前
Nucleus Software Exports Ltd. Chiyoda, 日本ABOUT NUCLEUS · Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions , from past 36 years. As a pioneer IT Service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucle ...
Analyst, Desktop Support Engineer - Chiyoda, 日本 - MUFG
説明
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
This is a Dealing Desktop support position in the Dealing Support team. The staff will report to the Team lead , he will work closely with all technology teams across the organisation.
Responsibilities
Qualifications
Requirement
Strong customer service and communication skills with a focus on rapport-building
MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as "MUFG") is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.