- Provide support to system administrators & partners during the hours of 9am to 6pm APJ (hours may differ depending on customer demand and business need).
- Provide troubleshooting and technical support of complex technical issues via phone, web based tools and email
- Advise customers regarding the product's proper use and address specific systems issues
- Manage product escalations, act as a liaison between customers, and various levels of tiered support
- If needed, candidate will assist customers during installations and configuration
- 5-7 years or above experience in Cyber Security in a technical support/help desk environment
- Strong understanding of TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, MySQL & Exchange environment
- Experience with Linux would be beneficial
- Strong technical and analytical skills
- Solid experience not only in problem analysis and resolution of software problems but also escalations management
- Proven ability to function in a self-directed environment
- Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
- Innovative thinker who is positive, proactive, and readily embraces change
- Ability to handle clients professionally during all interfaces
- Strong written and verbal communication skills
- Fluency in both Japanese and English
- Relevant studies in Computer Science or Technology
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Product Support Engineer - Tokyo, 日本 - Proofpoint
説明
It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.
Protection Starts with People.
The Role and the Team
Proofpoint is seeking a Frontline Product Support Engineer for our Enterprise level product range. The successful candidate will possess an understanding of email administration and security, DNS, IP networking, and cloud services provision and will be highly experienced in providing excellent customer service and problem escalation/resolution.
Your day-to-day
What you bring to the team
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint #LifeAtPFPT
#LI-PC1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
