- ゲストが快適に過ごすことができるよう、提供することができるホテルのサービスや施設について調整を行う。 ホテルのロビーやその他の公共エリアを巡回し、ゲストの要望に対応する。すべてのゲストの苦情を迅速に対応(管理、記録、解決)する。長期滞在のお客様へ特別なサービスを提供する。ホテルのすべての商品、サービス、ポリシー及び緊急時の手順を常に把握し実行する。ゲスト満足度レポートを確認し、結果を改善するためのアクションを実行する。発生した管理上の問題や緊急対応などを処理、記録などに対応する。必要に応じて、火災などの避難訓練の安全手順を理解し、実行する。What will I be doing? A Duty Manager must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas, particularly at busy times and engage guests in conversation and provide general assistance.
- Manage, record, and resolve promptly all Guest complaints
- Coordinate the services and special facilities provided to long-stay Guests
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
Requirements
- 流暢な日本語・英語力
- フロントオフィスでの管理経験
- 安全およびセキュリティ手順に関する十分な知識
- 優れたリーダーシップスキルと卓越したコミュニケーションスキル
- 卓越したレベルのゲストサービスを提供することへの情熱 Fluent Japanese and English skill Previous supervisory experience in Front Office within the hotel. Good knowledge of Safety and Security procedures Excellent leadership skills and exceptional communication skills A passion for delivering exceptional levels of guest service Source: Hospitality Online
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