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- Manage, record, and resolve promptly all Guest complaints
- Coordinate the services and special facilities provided to long-stay Guests
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
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Duty Manager - Kunigami-gun, 日本 - Hilton
説明
デューティマネージャーには以下の業務をお任せいたします。
• ゲストが快適に過ごすことができるよう、提供することができるホテルのサービスや施設について調整を行う。
• ホテルのロビーやその他の公共エリアを巡回し、ゲストの要望に対応する。
• すべてのゲストの苦情を迅速に対応(管理、記録、解決)する。
• 長期滞在のお客様へ特別なサービスを提供する。
• ホテルのすべての商品、サービス、ポリシー及び緊急時の手順を常に把握し実行する。
• ゲスト満足度レポートを確認し、結果を改善するためのアクションを実行する。
• 発生した管理上の問題や緊急対応などを処理、記録などに対応する。
• 必要に応じて、火災などの避難訓練の安全手順を理解し、実行する。
What will I be doing?
A Duty Manager must perform the following tasks to the highest standards:
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•å"越したレベルのゲストサービスを提供することへの情熱
- Fluent Japanese and English skill
- Previous supervisory experience in Front Office within the hotel.
- Good knowledge of Safety and Security procedures
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service