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Restaurant Team Leader - Yokohama, 日本 - Westin Hotels & Resorts
説明
POSITION SUMMARY
**Must have Japanese citizenship or Eligible work in Japan permit holder
Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.
料理コースやアルコール飲料をお客様に提供する。メニューの選択に関する質問に答える。メニューに関する質問、待ち時間、再調理の注文、商品の在庫状況について厨房と連絡を取る。すべての食事のサイクルタイムガイドラインに従う。一日を通して作業場を清潔に保つ。追加の食事条件、アレルギー、食事の必要性、特別な要望を厨房に伝える。すべての食器、ガラス、銀食器が清潔に保たれているか、使用前に点検すること。コースの片付けやテーブルの清掃など、担当するテーブルの清潔さを監視・維持する。ゲストや他の従業員とコミュニケーションをとり、スタッフがチームとして最適なサービスを提供できるようにする。
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance and objects weighing in excess of pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
従業員の採用、トレーニング、スケジュール管理、評価、カウンセリング、懲戒、動機付け、コーチングにおいて経営陣を補佐し、模範となる。会社、安全、セキュリティの方針と手順をすべて守り、事故、怪我、危険な作業状況をマネージャーに報告し、安全トレーニングと認定を完了する。制服と身だしなみが清潔でプロフェッショナルであることを確認し、機密情報の守秘義務を守り、会社の資産を保護する。会社の基準に従ってすべてのゲストを歓迎し、謝意を表し、ゲストのサービスニーズを予測し、対処し、障害のある人を支援し、ゲストに心から感謝する。明確でプロフェッショナルな言葉遣いで他人と話す。共通の目標を達成するためにチームをサポートする。期待される品質と基準を確実に守る。様々な形式(小さな文字など)の情報を読み、視覚的に確認する。長時間の立位、座位、歩行、または勤務シフト全体の立位、座位、歩行。補助なしでポンド以下、補助ありでポンドを超える重量物を移動、持ち上げ、運び、押し、引き、置く。様々な大きさ、重さの物をつかみ、回転させ、操作する。傾斜のある場所、凹凸のある場所、滑りやすい場所を移動したり、階段やスロープを上り下りする。曲げたり、ひねったり、引っ張ったり、しゃがんだりするなど、頭上や膝下に手を伸ばす。監督者の要請に応じて、その他の妥当な職務を遂行すること。
PREFERRED QUALIFICATIONS
Education: High school diploma or equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
