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Rooms Manager In Training - Osaka, 日本 - Four Seasons Hotels and Resorts
説明
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
ESSENTIAL FUNCTIONS:
Supervise the staff at the relevant departments while training the different set of responsibilities adherent to the roles of: Front Desk Supervisor, Housekeeping Supervisor, Concierge Supervisor, Executive Lounge Supervisor, Guest Services Supervisor. During the first rotation of 6 months.
Manager the staff at the relevant departments while training the specific set of skills adherent to an Assistant Manager Role in Rooms Division. As such the following is a guideline of specific tasks and essential functions: Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups accordingly to guest preferences and request.
Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Work closely with Security to ensure guest and staff safety is priority.
Complies with Four Seasons' Work Rules and Standards of Conduct as set forth in Employee Handbook.
Works harmoniously and professionally with co-workers and supervisors. Ensure all glitches are recorded accordingly. Handles all glitches based on facts and investigate all glitches accurately. To be neutral at all times maintaining professionalism.
Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
Walked all VIPs room prior to their arrival ensuring all preferences and request are provided accordingly. Worked closely with Room Service and Housekeeping team.
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Able to determine the pattern and trends of market to maximizes the hotel occupancy and average rate on a daily basis.
Runs and supports an effective upselling program, cross selling and participate in daily meetings. Has a strong business acumen and proper control of laboring, costing and expenses.
Routine rounding of the hotel environment including Front & Back of the House, Food & Beverage outlets and public spaces to ensure everything is in working condition. Reports any damages or repairs work on a timely manner and follow up the work has been completed. Ensures that employees grooming are up to standard. Keep Division and Department Head well informed of any area of concerns.
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking.
Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
Participate with local PSB meeting and ensure all matters related to guest registrations are entered correctly. Maintained a proper relation with the PSB officer working closely with them.
Worked on public holidays, shifts and additional shifts when deemed necessary based on hotel occupancy and business requirements.
Must be familiar with Four Seasons Hotels & Resorts standard training manual and service culture. Ability to understand the Policy & Procedure and operating manuals. Maintain all records, ensuring updated information are being channeled accordingly. Has the ability to review best practices at work place.
What you bring
Education:
Completed high school and preferably with a diploma/degree in Hospitality School.
Experience:
Minimum two years' experience in a similar role at an international 5-star hotel. Skills and Abilities:
Has the ability to read and write in English and Japanese
A second language is preferred.
Has strong leadership and strong interpersonal skills.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
Full-time position
Eight-hour shift: youmust have flexibility in your availability to work according to business volume. (early mornings, days, evenings, overnights, or weekends.)
