- Leading the Japan LSG Customer Service team to carry out the Order Fulfillment needs of our customers. Ensuring and continuously improving customer experience by aligning and co-working with sales, marketing, technical engineers, finance and other Supply Chain departments such as planning, logistics and procurement teams.
- Instills a customer-focused culture that promotes and drives Customer Loyalty (as measured by Customer Allegiance Score, CAS) through the delivery of market leading customer experience.
- For Business Continuity purposes, ensures all team members are properly trained and procedures and policies are accurately documented.
- Assigns and directs the workflow to ensure excellent service is delivered through appropriate staff planning, people development, improvement projects, and scheduling to meet/exceed all of the department's goals.
- Develops a training curriculum and personal development plan for all staff, and conducts training to achieve goals.
- Establishes a continuous improvement environment and coaches and mentors process improvement activities or projects which team members conduct.
- Encourages the team to analyze and summarizes data on all facets of the operations to drive transparency, objective, data-driven, and strategic decision-making.
- Establishes and maintains timely and detailed reporting to the Supply Chain Operations Leader and Commercial Operations Leaders on all customer care management facets of the organization.
- Formulates a vision for the customer service team and drives customer service strategies to execution.
- Maintains KPIs and metrics to find opportunities for improvement and cascades the monitoring and actions to the team leaders.
- Manages outsourced resources to improve productivity, effectiveness, and the team's workload.
- University Degree in Management, Finance, Supply Chain, Logistics Business, or an equivalent field. MBA is a plus
- 5+ years of proven customer service, supply chain, operations supervision and/or management experience.
- Experience in building strong customer-facing teams that succeed in a high-volume and fast-paced business and industry.
- Process improvement activities or project management. Sig Sigma black belt, lean leader or other process KAIZEN certification is a plus.
- Excellent communication, presentation, negotiation, organizational, motivational, and strategy formulation skills in both Japanese and English.
- Strong analytical and problem solving skills and the ability to successfully interact with staff to problem solve (and preferably coach the team) to achieve goals.
- Strong financial and eye for business skills.
- Strong passion to exceed goals and commitments for self and team, in additions to ensuring KPIs and metrics are achieved.
-
Head of Consumer Intelligence, Japan Prime and Marketing
次の場所にあります: Talent JP C2 - 10時間前
Amazon Japan G.K. Tokyo, 日本 フルタイムWe are looking for a passionate and talented individual to join Amazon Japan's JP Prime and Marketing organization to lead the Consumer Intelligence team. The Head of Consumer Intelligence is responsible for providing critical insights from the breadth of intelligence (both quali ...
-
Senior Manager Master Data
次の場所にあります: Talent JP C2 - 10時間前
Adidas Tokyo, 日本 フルタイムPurpose & Overall Relevance for the Organization: · Manage and lead end to end the seasonal Master Data process to achieve accurate and effective order intake, manage marketing systems connected to the ranging and forecasting process and manage the execution of sell-in tools. · ...
-
Brand Marketing Specialist
次の場所にあります: Talent JP C2 - 2日前
Nike Tokyo, 日本 フルタイムBecome a Part of the NIKE, Inc. Team · NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thri ...
-
Senior Manager Master Data
次の場所にあります: Talent JP C2 - 1日前
adidas Shinjuku, 日本Purpose & Overall Relevance for the Organization: · Manage and lead end to end the seasonal Master Data process to achieve accurate and effective order intake, manage marketing systems connected to the ranging and forecasting process and manage the execution of sell-in tools. · L ...
-
Product Quality Compliance Assistant Manager
次の場所にあります: Talent JP C2 - 3日前
Ferrero Shinjuku, 日本Job Location: Tokyo · Tokyo · Company description · Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to gro ...
-
Sr. BI Engineer, Consumables, Amazon Japan
次の場所にあります: Talent JP C2 - 2日前
Amazon Japan G.K. Tokyo, 日本 フルタイムDo you want to be part of one of the most innovative and exciting programs in Amazon Japan? We have a unique Business Intelligence Engineer opportunity to own the data and analytics strategy for two greenfield programs within Consumables that is backed by senior executives. These ...
-
Head of Consumer
次の場所にあります: Talent JP C2 - 1日前
Galderma Tokyo, 日本 フルタイムWith a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans th ...
-
Python Developer, Advertisement Optimization Group
次の場所にあります: Talent JP C2 - 10時間前
Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · The Technology Service Division (TSD) creates powerful, customer-focused search, recommendation, data science, advertising, marketing, price and inventory optimization solutions to a variety of businesses in commerce, fintech and mobile indu ...
-
Senior Packaging Development Engineer
次の場所にあります: Talent JP C2 - 5日前
HAVI Tokyo, 日本 フルタイムResponsibilities · : Lead on the delivery and project management of appropriate packaging solutions, including cost benefit and risk, piloting and implementation timelines. · Clear understanding of the local and overarching legislative landscape to ensure the most appropriate so ...
-
Manager Data and Analytics, Data
次の場所にあります: Talent JP C2 - 4日前
Adidas Tokyo, 日本 フルタイムI. General Purpose · To be successful in this role you will have to acquire great understanding of the Japan business needs, processes, ways of working and how to incorporate them into the Global technology available, to deliver best in class analytics, data solutions and proces ...
-
Applications Engineer
次の場所にあります: Talent JP C2 - 2日前
Universal Electronics Tokyo, 日本 フルタイムAt UEI you will be part of a world class team that is working to innovate and revolutionize the meaning of 'wireless control'. Whether it's via chips, software licenses or turnkey products, we are continuing to reinvent how consumers interact with devices and services in their ho ...
-
Quality Manager, Japan
次の場所にあります: Talent JP C2 - 3日前
Galderma Tokyo, 日本 フルタイムWith a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans th ...
-
Principal, HealthTech
次の場所にあります: Talent JP C2 - 1日前
Star Tokyo, 日本The Opportunity · Working directly for the Managing Director, Japan, you are an energetic, empathetic, and sales & execution-oriented Principal who will lead our business development & sales growth in Japan, with a clear focus on revenue generation and associated profitabili ...
-
Principal PMT, LLM
次の場所にあります: Talent JP C2 - 2日前
Amazon Japan G.K. - A43 Tokyo, 日本 フルタイムAre you an innovation leader who likes to use technology to improve the customer experience? Join us to make a real life-changing difference to how customers in Japan shop online. Over the past 20 years, Amazon has invented on behalf of the consumer and has become the largest int ...
-
Product Marketing Manager, Consumer Payments
次の場所にあります: Talent JP C2 - 2日前
Amazon Japan G.K. Tokyo, 日本 フルタイムAre you interested in perpetually improve customers' shopping experience? Is getting deep customer understanding by analyzing qualitative and quantitative data something that makes you excited? Do you have a passion for creating engaging communication that drives acquisition and ...
-
Regulatory Affairs Manager
次の場所にあります: Talent JP C2 - 1日前
Galderma Tokyo, 日本 フルタイムWith a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans th ...
-
Senior Business Intelligence Engineer, JP Retail Finance, JP Store Finance
次の場所にあります: Talent JP C2 - 2日前
Amazon Japan G.K. - A43 Tokyo, 日本 フルタイムAt Amazon we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. We are currently looking for a Business Intelligence Engineer for Marketing Analytics/Customer Behavior to join the finance team work ...
-
Manager Data and Analytics, Data
次の場所にあります: Talent JP C2 - 4日前
adidas Shinjuku, 日本I. General Purpose · As a Manager Data & Analytics, you will have to effectively cross-collaborate with multiple stakeholders and you are responsible for delivering cutting-edge analytics services all key business functions and enable them to make fact-based decisions. · To be s ...
-
Senior Financial Analyst
次の場所にあります: Talent JP C2 - 6日前
Amazon Japan G.K. Tokyo, 日本 フルタイムThis job can be located in: · Tokyo, JP · Shenzhen, China · At Amazon, we're working to create the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and motivated leaders to help us deliver a great customer experience. We are looking f ...
-
Finance Manager, JP Consumer Payments
次の場所にあります: Talent JP C2 - 5日前
Amazon Japan G.K. Tokyo, 日本 フルタイムAt Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. · Amazon seeks ...
Customer Service Manager, Life Science Consumables - Tokyo, 日本 - Thermo Fisher Scientific
説明
Responsibility
Education
Experience
Knowledge, Skills, Abilities
Benefits:
We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
EEO/Reasonable Accommodation:
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
