- 収益向上や効率化のため戦略的にCS全体のデジタル化を推進する。そのためにITツールの開発や導入を計画し、これらを実行する。Plan, Initiate, and develop IT tool solution based on strategy for all CS Service Processes in order to drive digital transformation with profitability and productivity.
- 必要となるビジネスからの目標や要件を収集分析し、業務プロセスの改善およびサポートを行う。Execute development of process enhancements and support all performance parameter where required.
- グローバルからの戦略的なITツール導入を中心になって実現する。Lead Implementation of HQ initiatives to respective CS department. Experience, Skills and Knowledge required:
- シチズンデベロップメント(Power Apps, Power BI)、MS、SAP、PACEの知識、能力、経験 Product knowledge, skill and experience, Power Apps, Power BI / MS / SAP / PACE Know-how.
- SQLサーバーを含むデータセットへの知識, 能力,経験 Knowledge, skill and experience in working with large data sets, incl. SQL
- データ統合、変更、データ品質評価およびクレンジングの知識、能力、経験 Knowledge, skill and experience in data integration, data transformation, evaluation of data quality and data cleansing
- 要件収集、分析、精査の知識、能力、経験 Knowledge, skill and experience of Requirement collection, specification and analysis.
- 提案および変更要件(チェンジリクエスト)プロセスの知識、能力、経験 Knowledge, skill and experience of Mitigation plan and Change Request process
- CS業務プロセス、コンプライアンス対応、トラブルシューティングの知識、能力、経験 Professional knowledge, skill and experience in Service business, Compliance, and trouble shooting .
- チーム共同作業、同僚とのモチベーション共有の知識、能力、経験 Knowledge, skill and experience in managing, leading and motivating teams and individuals.
- コミュニケーション、議事録報告、プレゼンテーションの知識、能力、経験 communication, organizing, reporting, presentation capability
- プロジェクトのリーダーシップ、遂行、管理の知識、能力、経験 Project leadership, Project coordinating and management knowledge, skill and experience
- 英語による異文化コミュニケーション、グローバル作業(英語レベルについては面談時にお伺いします。)Good international and English communication skills and experience (verbal and written).
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Shiseido Tokyo, 日本Location: Shiodome · Division: Cle de Peau Beaute Global Brand Unit · Job level: Staff · Reports to: Group Manager · Contract type: Full-time · Roles & Responsibilities(業務内容) · ■CRMスペシャリスト · ID-POSを活用して、顧客動態分析及び顧客戦略の立案推進をリードする · オムニチャネルにおけるロイヤリティプログラムの企画立案および各リージョンとの連携による ...
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Edwards Lifesciences Tokyo, 日本 フルタイムDescription · : サージカル事業部の事業領域である心臓弁膜症治療の成長を促進するために、営業現場から得られるデータの分析から得たインサイトを営業戦略・施策に反映し、より高度かつ競争力のあるフィールド活動のPDCAサイクルの実現を推進していただきます。 · 社内データを用いて営業組織および事業部全体の意思決定と活動を支援 · o営業現場のデータを効率的に収集・管理・分析・共有できる仕組みを構築し、改善を続ける · o売上・費用・症例データ・活動履歴等の幅広いデータを用いてビジュアルおよびユーザビリティに優れたダッシュボードを開発し、フィール ...
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Amazon Japan G.K. Tokyo, 日本 フルタイムAmazonは「地球上で最もお客様を大切にする企業になること」をビジョンに掲げており、日本国内においてもさらなるカスタマーエクスペリエンスの向上のため、最高水準の配送サービスを提供すべく、自社においても輸配送ネットワークを構築し、進化させています。 · 本ポジションではAmazonの幹線輸送ネットワークを活用し、車両の稼働率(積載率や実車率)の向上を目指す新しいミッションに取り組んでいただきます。 · 【職務内容】 · アマゾンジャパンの幹線輸送ネットワークは毎年成長し輸送網は全国へ拡大しています。 · その輸送キャパシティを「安定的かつ高品質に適切な単 ...
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Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · This department is to develop and operate the service of the E-Commerce and Marketing related service in Rakuten. · Department Overview · The management office is to support the business to manage HR, Finance, related service effectively. · ...
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Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · The Marketing Division leads brand, creative, marketing, and membership as a cross-group organization with a mission to expand Rakuten Group's membership value and ecosystem of over 70 services. · We believe that the mobile domain is a platf ...
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Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · Our Rakuten Group mission is to empower people and society through innovation. The Group offers more than 70 diverse services, including e-commerce services such as - Internet shopping mall, financial services such as , Mobile network oper ...
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Rakuten Tokyo, 日本 フルタイムDescription · : Business Overview · Rakuten Group, Inc. has approximately 100 million customers based in Japan and 1 billion customers globally, and provides more than 70 services in various fields such as e-commerce, payment services, financial services, communications, media ...
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Rakuten Tokyo, 日本 フルタイムDescription · : Department Overview · Rakuten Books is one of the largest online bookstores in Japan.Goods handled: Book/DVD/CD/Game · We are looking for capable persons who can proactively run our promotion, campaign, and customer nurturing throughout the process of planning, ...
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Renesas Electronics Kodaira, 日本 フルタイムJob Description · To provide ASICs for the High-Performance Computing (HPC) application field, · - Define the technology (roadmap) that the company should acquire from a mid- to long-term (5-10 year) perspective. · - Propose solutions that meet the customer's apparent and latent ...
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Renesas Electronics Kodaira, 日本 フルタイム· Job Description · To provide ASICs for the High-Performance Computing (HPC) application field, · - Define the technology (roadmap) that the company should acquire from a mid- to long-term (5-10 year) perspective. · - Propose solutions that meet the customer's apparent and late ...
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Oracle Tokyo, 日本 Regular EmployeeThe Contracts Administrator job is comprised of either a Deal Specialist or a Deal Manager role. Both work in a multi-cultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle's quarterly a ...
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E-PR Specialist
10時間前
Isearch worldwide Tokyo, 日本 PermanentWorking in the Brand Marketing & Communication Department, as the E-PR SPECIALIST for this luxury brand perfumes and cosmetics company your role will be to strengthen the brand's image and strengthen the brand awareness for customers. · You will develop and maintain contact & com ...
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THE BANK OF NEW YORK MELLON CORPORATION Tokyo, 日本Vice President, Investment Management & Solution Development, Investment Management – Japan · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top ...
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B2C Digital Marketing
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Rakuten Tokyo, 日本 フルタイムDescription · s · This department is responsible for communicating the benefits of Rakuten Pay App products and services through advertisements, and leads the digital marketing area of Rakuten Pay. · You will be responsible for the planning and execution of communication strateg ...
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Phillips Tokyo, 日本REGIONAL DIRECTOR, JAPAN · Tokyo · The primary function of this role is to spearhead business getting for worldwide sales and assist with business development opportunities in Tokyo and more generally in Japan, acting as the senior-most representative of our brand permanently b ...
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Sr. Services Executive
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Workday K.K. Tokyo, 日本 フルタイムAbout the Role · Workday is the leader in enterprise-class, software-as-a-service (SaaS) Human Capital Management and Financial Management solutions for handling global businesses. As a Workday Services Sales Executive for our Professional Services organisation, you will be respo ...
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Marketing Consultant
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Rakuten Tokyo, 日本 フルタイムDescription · : Department Overview · CMO Office is responsible for Rakuten' s marketing strategy making and capability building in marketing area for further growth of Rakuten group. · Position: · Why We Hire · This position improves your marketing skills in a variety of Ra ...
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Digital Planner
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Publicis Groupe Tokyo, 日本 フルタイムJob Description · We are on the hunt for an analytical and strategic Digital Planner to play a pivotal role in the crafting and execution of digital initiatives for our team. Working on one of our most important clients, Haleon, you will be an integral member of the digital team ...
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Nike Tokyo, 日本 フルタイムBecome a Part of the NIKE, Inc. Team · NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thri ...
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Enterprise Sales
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Bloomberg Tokyo, 日本Enterprise Sales - Index Sales Relationship Manager - Japan Asset Owners and Sell-side - Tokyo · Tokyo · Posted Apr 3, Requisition No · Bloomberg offers a diverse range of fixed income, commodity, currency and equity indices. With extensive asset coverage, a strong history of ...
24H014_Digital Operation Specialist, CS Strategy - Tokyo, 日本 - Siemens Healthcare K.K.
説明
Dimensions of Function : CS各部署やDX, ITと共にCS全体のデジタル化を推進し、ツール要件定義や開発を行うこと。またグローバルとデジタル化の連携作業を行うこと。
Responsibility:
