- Collaborate with AccelerEd VP of IT and SecOps, AVP of IT Support Ops, Director of Server Engineering and Networking, and Director of Information Security on Global IT strategy.
- Supervise the Technical Support Manager, and other IT staff, providing guidance as required.
- Provide strong leadership and support to all UMGC staff for technical problems and issues, especially for the leadership team, department directors, Regional Directors (RDs), Building Monitors, and National Test Center (NTC) Coordinators.
- Collaborate closely with other departments to understand their IT requirements, needs and preferences
- Regularly scan and evaluate current systems to find any risks, vulnerabilities, and improvement opportunities
- Meet with the leadership team to propose and recommend any new software to help UMGC meet their organizational goals.
- Administer developing technologies, security controls, and implement new elements in hardware and software systems in collaboration with Stateside & Global IT standards and practices.
- Manage deploy hardware, software, and related equipment to regional field sites and HQ and assure alignment with Global IT Infrastructure Standards for Switching, Firewalls, Networking, Wireless Networking, Telephony, Monitoring, and alerting.
- Primary POC for regional HQ and remote office ISPs (Internet Service Providers) to investigate, procure, and implement needed internet connectivity circuit with necessary bandwidth, static IPs (if possible), Standard SLAs, Support and Maintenance, for site operations, while assuring a proper incident mitigation system, escalation process, and communication process.
- Provide maintenance support including site visits and provide telephone/remote support
- Support technical operations at the NTC sites, to include maintaining connections with the three separate testing agencies and coordinating with NTC Administrators, RDs and Education Service Officers (ESOs).
- Develop and install NTC computer systems throughout the theater to meet contract specifications
- In conjunction and consultation with stateside IT, plan and implement the migration of current and future: IT systems for the region in alignment with Global IT Infrastructure Standards End user PCs using Microsoft Intune, Autopilot and associated tools and processes. Deployment of DEX technology (, NexThink). Manage employee training and use of DEX for management, troubleshooting, and remediation of regional PC fleet issues. Provide technical visibility for Global IT Infrastructure staff for collaboration and issue remediation of regional local networking & computing infrastructure as needed.
- Manage computer-related division inventory.
- Oversee procurement, use, costs, and plans for all mobile devices.
- Oversee technical staff and related projects for technology solutions in the region, especially coordinating with the VP & Director, AVP & Deputy Director, and other leaders/stakeholders as needed.
- Perform other job-related duties as assigned
- Bachelor's degree
- Five (5) years of supervisory/management experience and work experience in a team environment
- Ability to obtain a valid base driver's permit and lift 40 lbs.
- Excellent skills in the areas of project management, creative problem solving, time management, oral and written communication, and interpersonal skills.
- Successful leadership, communication, team building, and organizational skills within a complex and diverse organization
- Knowledge of technical support functions.
- Ability to use independent judgment and make informed decisions in a timely fashion.
- Up-to-date knowledge on the latest IT trends and proficiencies
- Ability to explain highly technical concepts in simple terms.
- Knowledge of best computer security practices.
- Good research and analysis skills.
- Ability to interact and communicate effectively with all levels of an organization, including the stateside IT staff.
- Ability to prioritize and successfully manage multiple tasks; and adapt to changes in a dynamic work environment.
- Master's degree from a regionally accredited institution.
- Ability to communicate and work with host nation vendors.
- Strong technical background.
- Knowledge of secondary and postsecondary education environments and complete familiarity with US Military structure and organization.
- Experience with strategic planning and operational management, developing and implementing operational policies and procedures, forecasting, and information analysis and presentation.
-
University of Maryland Global Campus Fussa, 日本 フルタイムStudent Services Coordinator · UMGC Asia · Overseas Contingent III, 100%-time, Grade 003 · The Student Service Coordinator reports directly to the Associate Director, Student Services and Financial Aid. Each coordinator provides subject matter expertise for his/her area of sp ...
-
Agilent Hachioji, 日本 フルタイムDescription · JAPAN SALES GM · AVP · In this challenging role, you will be responsible for Japan's Laboratory Solutions Sales organization to inspire and build capability that delivers profitable growth, market share gain, and a superior customer experience. The position is also ...
-
Company 180 - Manulife Life Insurance Company (Japan) Tokyo, 日本 フルタイムDescription · 雇用機会 · お客様は私たちにとって最も重要であり、多くのエンドユーザーは私たちの製品・サービスを信頼して安心した日々をおくることが出来ています。私たちのビジネスの将来のために、重大な問題を解決して価値を提供することが出来る コンタクトセンターエージェントサポートデスク スタッフ を求めています。あなたを必要としています。 · The Opportunity · The customer is the focus of everything we do, and millions of end users rely o ...
-
Royal Caribbean Group Tokyo, 日本Position Summary This position is responsible for developing and maintaining strong relationships with key government officials and stakeholders to support business growth in North Asia, which includes Japan and South Korea. As the Government Relations Senior Manager, you will b ...
-
AVOMIND Tokyo, 日本 フルタイム✦ About the Role · Our client is seeking an Asia Customer Experience Manager to lead and optimize customer service functions in sales, support, and overall experience within the designated market. This role involves developing strategies for enhanced satisfaction, loyalty, and re ...
-
MUFG Chiyoda, 日本 フルタイムDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization ...
-
Microsoft Shinagawa, 日本 フルタイムOverview · MCAPS ("Microsoft Customer and Partners Solutions") Finance drives shareholder value in 54 subsidiaries & 120 Sales Locations besides carrying accountability for the financials, statutory and compliance matters across all Microsoft commercial segments and products. We ...
-
Ares Management Corporation Tokyo, 日本 フルタイムDescription · Ares Wealth Management Solutions (WMS) Japan is looking for a Principal, Product Manager, the position will play a key role in supporting product development and management functions in Japan. This role will work directly with senior management across the Asia WMS ...
-
BASF Japan Ltd. Tokyo, 日本 PermanentO bjectives of the Position · Technically driven business development and technical customer support in Asia/Pacific for Automotive Fluid · Technical coordination between local sales teams, regional business management and global Technical Marketing Management (TMM) to ensure fa ...
-
Arup Tokyo, 日本A career at Arup offers you the opportunity to make a positive difference in the world. Dedicated to sustainable development, Arup is a collective of 16,000 designers, advisors and experts working across 140 countries. We collaborate with and advise our clients and partners, usin ...
-
Microsoft Shinagawa, 日本 フルタイムOverview · As one of the world's leading industrial research laboratories, Microsoft Research (MSR) has more than 1,000 researchers and engineers working across the globe. In the past 30 years, Microsoft scientists have not only carried out world-class computer science research, ...
-
Corporate Actuary
1週間前
Swiss Re Tokyo, 日本About the Role · The key activities that you will be primarily responsible include: · 1. Quarterly reserving and reporting processes of L&H business in Japan: · Ensuring the reporting process for L&H business is adequately reflective of the changing business needs · Ensuring in- ...
-
Cubic Telecom Tokyo, 日本The Company · Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new ...
-
bioMerieux SA Career Site - MULTI-LINGUAL Tokyo, 日本PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB · ASPAC region is very dynamic and fast growing, aiming to become bioMerieux fastest growing region and best place to work through the "Full Potential" program launched in 2021. South Asia cluster is one of most important market in ...
-
Phillips Tokyo, 日本REGIONAL DIRECTOR, JAPAN · Tokyo · The primary function of this role is to spearhead business getting for worldwide sales and assist with business development opportunities in Tokyo and more generally in Japan, acting as the senior-most representative of our brand permanently b ...
-
Cubic Telecom Tokyo, 日本 フルタイムThe Company · At Cubic, our global team of experts are enabling the latest connected services for the world's leading car manufacturers, including Volkswagen, Audi & Porsche. Our team is working on the latest connected vehicle features and functions as part of an intelligent vehi ...
-
MUFG Chiyoda, 日本 フルタイムDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization ...
-
Dupont Kawasaki-shi, 日本 OTHEREn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...
-
Bloomberg Tokyo, 日本Executive Editor, Asia Editing Hub - Tokyo · Tokyo · Posted Apr 29, Requisition No · Bloomberg News is one of the biggest financial and business news organizations in the world. We lead the way in breaking news and providing analysis on financial markets, from daily coverage t ...
-
IT Site Manager
1週間前
Hill's Pet Nutrition Shinjuku, 日本Relocation Assistance Offered Within Country · # Tokyo, Tokyo-To, Japan · Role: · Support Business in the Asia Pacific Region for Hill's in digital, Analytics and SAP Applications · Bridge & Translator for Local Japan business needs for various Global IT teams · Sanity checker an ...
Director, Technical Support, Asia - Fussa, 日本 - University of Maryland Global Campus
説明
Director, Technical Support
UMGC Asia
Regular, Full-Time -100% FTE, Grade 008
The Director, Technical Support (DTS) will be the main POC for the IT team and must have strong verbal and written communication skills. The DTS will be responsible for ensuring smooth functioning of all internet operations, phones, and electronic equipment at the regional Headquarters ("HQ") and all field sites. The DTS will work closely with the HQ department heads, NTC Manager, Regional Directors, the field offices, and with the stateside IT team to ensure that all systems are operating effectively. Work is on-site at the overseas headquarters building. Occasional TDY travel to education centers might be required. Duties include, but are not limited to:
SPECIFIC RESPONSIBILITIES INCLUDE:
REQUIRED EDUCATION AND EXPERIENCE:
PREFERRED EDUCATION AND EXPERIENCE:
Who May Apply: Applicants with individual logistical support (ILS) preferred. Applicant must qualify for ILS. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are not ordinarily resident in the host nation.
All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: .
The