- Achieve SLA/KPI score targets
- Deliver PPM and scheduled soft services as planed
- Achieve End-user satisfaction survey score targets
- Handle requests from end-users
- Hold meetings with key customers to discuss/solve any issues
- Propose improvement plans
- Prepare Monthly Meetings with Local Client
- Reporting
- Assign tasks appropriately to each staff
- Assign tasks to ensure that operations and service delivery are not interrupted.
- Review / Change task assignments periodically to motivate staff, encourage their growth and to improve team capacity.
- Recognize and empower staff
- Manage vendor contracts
- Lead bidding / tender over a certain amount or across multiple service categories
- Deliver in-scope services within budget
- Select out-of-scope services/projects appropriately and deliver them as agreed within approved additional budget and available resources
- Ensure works performed by staff / team meet safety standards required by regulatory, JLL and Client
- Ensure compliance with required Regulatory, JLL and Client policies, standards and procedures for all aspects of works delivered by team
- 10-year experience on Facility Management, 5-year experience on Hard Service delivery and 5-year experience on People management
- Native level in Japanese and business level in English
- Self-motivated, initiative and follow through
- Leadership capability, leading through change, inspire others
- Team player – respect and cooperate well with others to achieve targets
- PC skills at business level
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説明
Site Lead
Responsible for managing the delivery of all services at the Site including operational performance, relationships with key customers, staff / team management, vendor management, budget / actual spending management, safety management and compliance.
Location: On-site at Client's Lab/Plant, Seishin, Kobe
Client: International Pharmaceutical Company
Operational performance
Relationships with key customers
Staff / team management
Vendor management
Budget / actual spending management
Safety and compliance management
Candidate Specification
Location:
On-site –Hyogo, Japan, Osaka, JapanIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table
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