- Is aware of and abides by all hotel policies and membership terms & conditions, procedures & relevant legislations
- Ensures all directions are followed out at the request of any level of Senior Management
- Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and membership and massage promotional activities.
- Projects a favorable image of the fitness, through a positive and professional attitude, manner, and presentation.
- Ensures that all the gym equipment is maintained and functioning properly at all times.
- Poperly maintains the Fitness Center area including equipment as well as cleanliness of the gym and lockers area.
- Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heartist approach.
- Maintains personal presentation and hygiene as per the grooming standards issued by Accor.
- Fitness member and guest details remain confidential.
- Reports any hazards, risks, accidents as required
- Abides by and is aware of all relevant Occupational, Health & Safety legislation
- Answers all incoming calls within three rings, using the Accor greeting standards.
- Constantly reviews the performance and operations of yourself and the department through monitoring LQA results, and RPS results.
- Always remain professional in attitude, manner and presentation providing fitness member and guests with a 5 star Heartist approach.
- Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
- Assist guests with general enquiries, providing accurate and detailed information
- Competently uses workplace equipment and computers, with no mishandling or misuse of the hotel computer system
- For foreigners, only those currently living in Japan will be entertained
Previous customer related experience an asset - Excellent oral & written communication and interpersonal skills
- Position requires continuous standing and walking throughout the shift.
- Knowledge of fitness, OPERA (or similar) and additional languages are an asset.
- Exceptional time management and multi-tasking skills.
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Part of the International Accor global and hotel team.
- Employee meals while on shift, laundry, yearly anniversary stay.
- Career progression within the hotel and the Accor network.
- Work within a progressive team.
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