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    Field Services Engineer - Tokyo, 日本 - EIRE Systems K.K.

    EIRE Systems K.K.
    EIRE Systems K.K. Tokyo, 日本

    6日前

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    説明

    Great opportunity for a Japanese and English speaking Technical Support Engineer with a passion for providing outstanding customer service and who has the desire to learn and develop technical skills.


    As a Field Service Engineer, you will work as part of a team supporting financial industry customers in and around the Tokyo area.

    This role is not a regular desk-bound job.

    It offers an interesting balance of work internally within the office and the opportunity to move around between customer sites.

    You will be regularly required to visit customer offices and datacenter sites to perform on-site technical support work.

    ※As a measure to reduce possible exposure to Covid-19, when not required to visit client sites, we can offer the flexibility for you to choose if to work from home or from the Tokyo head office.


    This Technical Support role will give you a chance to use your Japanese/English communication and organizational skills while working with industry leading technology tools within a dynamic fast-paced environment.

    We are looking for a candidate who has a desire to learn and develop their technical knowledge.

    You'll be given the opportunity to work with a team in a very multi-cultural setting and gain invaluable technical and customer service experience.

    【Job duties:



    • Helping customers with hardware, software, and networking problems, face-to-face with customers
    • Installing and servicing PC and network hardware and software at customer sites - mostly office and data center environments.
    • Arranging delivery and removal of computer and network hardware, including related administrative tasks.
    • Providing outstanding customer service – both in-person and by phone/email


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