- Pre-sales - assist in qualifying sales leads from a technical standpoint.
- Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
- Conversant with networking applications and solutions.
- Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.
- Provide assistance to identified customers with post-sales training.
- 5 - 8 years experience in technical/pre-sales support as a systems engineer.
- 5 - 7 years experience in LAN/WAN/Internet services administration.
- Strong understanding of the following networking protocols and applications: IPv4/IPv6, TCP/IP, HTTP, DNS, SIP, SMTP, FTP, Syslog, xFlow, etc.
- Strong understanding of the following technologies and protocols: RADIUS, PKI, IKE, Certificates, 802.1Q, L2TP, GRE, VXLAN, IPsec, Firewall, SSH, SSL, MD5, SHA1/2, DES/3DES.
- Experience with encryption and authentication technologies.
- Experience with following technologies: Routing (including BGP, OSPF, EIGRP and RIP), Switching (including STP), Wireless, VPN, SD-WAN, Rest API, Network Security such as IPS/AntiVirus, Application Security such as WAF/CASB/Web Proxy, Endpoint Security, Security Information and Event Management (SIEM) and Security Orchestration Automation and Response (SOAR).
- Experience with the following OS and applications: Linux (Red Hat/Ubuntu), Unix, Windows Server/Azure, Web server (Apache/NGINX/IIS), OpenSSL, DHCP, DNS, SMTP, SQL, RADIUS, LDAP and Microsoft Active Directory.
- Experience with the following virtualization technologies: KVM, VMware ESX, Docker and DPDK/SR-IOV. Also, public clouds (including Amazon AWS/Microsoft Azure/Google Cloud Platform, etc.), private cloud such as OpenStack and SDN such as VMware NSX-T.
- Experience with script languages (including Python, JavaScript, tcl, etc).
- Experience with carrier infra 4G/5G, CGNAT, etc.
- Strong presentation skills.
- Verbal English communication skills.
- Bachelor's Degree or equivalent experience. Graduate degree preferred.
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説明
Location: Japan (Tokyo)
Role Overview:
We are looking for a Systems Engineer to work closely with Major Account Manager in a defined set of accounts in the Service provider vertical. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.
Responsibilities:
Requirements:
