- Develop and oversee IT services' lifecycle based upon the ITSM framework, including incident, problem and change management
- Manage the Operations and Support Section (16 members including contractors), ensuring prompt and friendly service to users from all areas of the University
- Ensure close and continuous engagement with the OIST community, garnering feedback and service requirements
- Work with the project team to design and deliver IT services that is aligned to user and business requirements
- Ensure an excellent quality of documentation and process is in place to inform and support users; allowing users to self-service where appropriate
- Ensure user requests are responded to and resolved efficiently and appropriately
- Make recommendations on policy that better align IT support services with the goals of the University
- Monitor IT service performance, producing metrics as required Qualifications
- Team management and leadership experience
- Demonstrated interpersonal and negotiation skills in both English and Japanese
- Demonstrated experience in management and continuous improvement of IT services
- Native level in either of English or Japanese, and business level in the other, along with working experience in both English and Japanese environments
- ITIL Foundation or higher certification
- Previous experience in an educational or research environment
- Previous experience in a user support or helpdesk environment
- A degree in information technology or a related field
- Previous experience in managing, or holding certification of, Microsoft 365, Active Directory, ServiceNow, Cisco, vSphere etc. Compensation and Benefits
- Relocation, housing and commuting allowances
- Annual paid leave and summer holidays
- Health insurance (Private School Mutual Aid)
- Welfare pension insurance (kousei-nenkin)
- Worker's accident compensation insurance (roudousha-saigai-hoshou-hoken)
- Access to Child Development Center
- Access to Schooling Options
- Language Education
- Resource Center (Daily Life Support in Okinawa)
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Operations and Support Section Manager - Onna, 日本 - Okinawa Institute of Science and Technology
説明
Responsibilities
Reporting to the Vice President of Information Technology, the successful applicant will:
(Required)
(Preferred)
In accordance with the OIST Employee Compensation Regulations
Benefits:
