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Housekeeper - Yokohama, 日本 - Westin Hotels & Resorts
説明
POSITION SUMMARY
**Must have Japanese citizenship or Eligible work in Japan permit holder
Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties in guest rooms and hallway).
ゲストや他部署からのリクエストに迅速に対応する。カートに備品を詰め、指定されたエリアまで運ぶ。客室に入る前に、入室手順に従い、空室であることを確認する。客室のアメニティや備品を交換する。汚れたリネンやタオルを清潔なものに交換する。ベッドメイクをし、タオルをたたむ。バスルームを清掃する。ゴミ、汚れたリネン、ルームサービス品を取り除く。すべての電化製品が部屋にあり、正常に作動していることを確認する。デスク、家具、電化製品を整える。ホコリを払い、磨き、壁や家具の傷を取り除く。カーペットに掃除機をかけ、床のお手入れをする(客室や廊下など)。
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to pounds without assistance and in excess of pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
会社、安全、セキュリティに関するすべての方針と手順に従う。メンテナンス上の問題、安全上の危険、事故、怪我があった場合は報告する。制服と身だしなみが清潔でプロフェッショナルであることを確認する。会社の基準に従い、すべてのゲストを歓迎し、謝意を表す。ゲストのサービスニーズを予測し、対処する。明確でプロフェッショナルな言葉遣いで他人と話す。チームが共通の目標を達成できるようサポートする。期待される品質と基準を確実に守る。介助なしでポンド以下、介助ありでポンドを超える重量物を移動、持ち上げ、運び、置く。傾斜や凹凸のある場所を、荷を積んだハウスキーピング・カートやその他の作業関連機器を押し引きする能力。曲げたり、ひねったり、引っ張ったり、しゃがんだりすることを含め、頭上や膝下に手を伸ばすこと。作業シフト全体にわたり、長時間立ったり、座ったり、膝をついたり、歩いたりすること。様々な大きさ、重さの物をつかみ、回転させ、操作する。監督者の要請に応じて、その他の妥当な職務を遂行すること。
PREFERRED QUALIFICATION
Education: No high school diploma or equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
