- Provide operations and logistics expertise in the understanding and fulfillment of requests for assistance from our clients and subscribers in collaboration with medical and security professional colleagues
- Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations
- Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later
- Document all matters relating to these requests using the telecommunication and computer systems made available by the organization
- Plan and coordinate the full range of services for clients, utilizing the internal resources of International SOS and external correspondents where necessary
- Reliably escalate cases and requests where required by company protocols
- Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner
- Coordinate cases effectively and efficiently in accordance with internal and client-specific Operations and Billing procedures
- Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers
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Operations Specialist - Tokyo, 日本 - International SOS France
説明
We are currently looking for an Operations Specialist to join our team in Tokyo.
This individual will be responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers.
They will also deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented, execute cases with high standard customer service and working collaboratively between operations, medical and security specialists.
We are looking for someone to provide an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programmes to our members.
Key Responsibilities include:
