- Provide Wix users with technical solutions via e-mail, Chat and phone
- Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
- Develop and maintain positive customer relations and satisfaction
- Influence the way we support our users and improve it to make sure our users' experience is the best possible
- Work with all other departments and product teams, and liaise with them about our users' needs
- Fluent in Japanese and with business level English skills.
- You're eager to explore new technologies and would consider yourself tech-savvy.
- You can learn new concepts and solve problems thoughtfully and effectively, and are eager to expand upon your already impressive technical skills.
- You have customer service experience in any industry, excellent critical thinking skills, and you know how to identify challenges and solutions.
- We want you to love helping other people and have the desire to influence the way our users perceive our products.
- You must feel comfortable in a fast-paced and deadline-driven environment.
- Monday-Friday, 9 am-6 pm hybrid working model
- 15 Days annual leave
- 10 Days annual sick leave
- Health Insurance
- JPY1,000/Business Day for lunch
- Weekly Team lunch in the office (only available for Hybrid employees)
- Commute Pass Allowance: Maximum JPY35,000/M (Only for Employees that commute to the office)
- Restricted Stock Unit and Employee Stock Purchase Plan
- Competitive salary
-
CSL Tokyo, 日本 フルタイムPosition Purpose: · The Senior Medical Writer is responsible for planning, preparing, and managing medical writing projects as well as creating and reviewing documents in some instances. The incumbent is responsible for the creation and maintenance of document / presentation tem ...
-
Boston Consulting Group Tokyo, 日本WHAT YOU'LL DO · As a Senior Knowledge Analyst (SKA) within BCG's Health Care Practice Area you will work in a growing global team, providing industry expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advi ...
-
Resident Engineer
8時間前
Palo Alto Networks Tokyo, 日本 フルタイムJob Description · Your Career · The Resident Engineer (RE) will provide expert support, analysis and research into complex problems and processes relating to deployed Palo Alto Networks equipment. The RE will function as the Palo Alto Networks products Subject Matter Expert (SME) ...
-
Asana Tokyo, 日本| · | · Customer Support Expert · Tokyo The global Customer Support Team provides thorough troubleshooting and customer care with heart and authenticity. Our general support includes highly technical issues, billing inquiries, bug reports, and how-to walkthroughs. Within the org ...
-
Zebra Tokyo, 日本Remote Work: No · Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. · We are a community of changemakers, innovators and doers who come together to deliver a perfor ...
-
The Financial Times Tokyo, 日本Contract type: 12 months fixed term contract for maternity cover · About Us · Across the FT Group, our people are united by a mission to deliver world-class information, news and services to our global audiences. We're a digital-first organisation made up of journalists, techno ...
-
Michael Page Tokyo, 日本 フルタイムAbout Our Client Global health care/cosmetics consumer company. They have recently launched innovative products which placed them almost on the top of the market. · Job DescriptionStakeholder management, work closely with Local and Regional stakeholders to ensure correct project ...
-
Spotify Tokyo, 日本 Early Career ProgramSpotify is looking for a team member to join the Japan music team under the Early Career Program. This program is an immersive 18-month program that brings early career talent in Japan to Spotify to learn about the audio business.The role is about assisting team members with day- ...
-
Resident Engineer
8時間前
Palo Alto Networks Tokyo, 日本 フルタイムCompany Description · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are a ...
-
Dennemeyer Tokyo, 日本 フルタイムustomer Success Manager (JAPAN) · What you will do · Cultivate strong business relationships with customers and serve as their trusted advisor throughout their journey with Dennemeyer. · Enhance the overall customer service experience through customer support and care, fostering ...
-
GK) Strategy
6日前
Asurion Tokyo, 日本 フルタイムJOB DESCRIPTION As the world's largest tech care solutions company, we enhance people's lives by helping them protect, connect and enjoy their devices. · Asurion Japan Region offers the tech protection, repair services and customer support they need to keep their lives running u ...
-
DOW JONES Tokyo, 日本 フルタイムDescription · : Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for mor ...
-
Teradata Tokyo, 日本Principal Pre-Sales Data Scientist · Location: Tokyo, Japan · Requisition Number: · External Description: · What You'll Do · The Principal Data Scientist (pre-sales) is an experienced and expert Data Scientist, able to provide industry thought-leadership on Analytics and its ap ...
-
EHS Quality
8時間前
HITACHI ENERGY JAPAN, LTD. Tokyo, 日本 フルタイムDescription · : Your responsibilities: · You will be contributing to effective risk management of HSE-related issues by providing specialist knowledge and advice to the local operations. · You will ensure timely notification of HSE incidents to the management team and Hub HSE ...
-
WHR GLOBAL CONSULT Tokyo, 日本 フルタイムWHR Global Consulting is a remote HR consulting and Headhunting firm providing support to clients worldwide. We have almost 2 decades of HR Consulting & Headhunting experience supporting startups, SMEs and multinational firms from various industries eversince our grandparent comp ...
-
Van Cleef & Arpels Shinjuku, 日本 PermanentWHO ARE WE? · A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van ...
-
Project Manager
2日前
Medidata Solutions Tokyo, 日本Your Mission: · This role is responsible for the overall relationship management of client accounts and day to day activities and responsible to ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medid ...
-
GK) Strategy
6日前
Asurion Tokyo, 日本 フルタイムJOB DESCRIPTION As the world's largest tech care solutions company, we enhance people's lives by helping them protect, connect and enjoy their devices. · Asurion Japan Region offers the tech protection, repair services and customer support they need to keep their lives running u ...
-
Customer Partner
2日前
5000 Kyndryl Japan KK Tokyo, 日本 フルタイムWho We Are · At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, in ...
-
Brown Brothers Harriman Tokyo, 日本 フルタイムAt BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application · What You Can Expect At BBH: · If you join BBH you will find a collaborative enviro ...
Customer Care Expert - Tokyo, 日本 - Wix
説明
Job DescriptionAs a Customer Care Expert, you will:
Within this role your day to day will be in Japanese however a high level of English competency is required as all of your training and any internal communication will be delivered in English.
QualificationsWe are Wix's Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we're responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you'll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment.
Why should you join our team?
Please send your Resume in English.
