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    Customer Quality Engineer IV - Tokyo, 日本 - Applied Materials

    Applied Materials
    Applied Materials Tokyo, 日本

    次の場所にあります: Talent JP C2 - 3日前

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    フルタイム
    説明

    Key Responsibilities

  • Fully demonstrates in-depth knowledge and experience by leading discussion on training program improvement and effectiveness
    Able to customize and tailor training content and approach to different audiences
    Assigned as a resource for colleagues with less experience to coach others on matching appropriate training modes.
    Works independently, receives guidance in only moderately complex situations.
  • Lead initiatives to incorporate lessons learned from previous customer escalation actions
    Coach others on how to perform corrective action activities
    Take full ownership of the issue and its resolution Lead conversations with the customer about issue resolution
    Proactively communicate issue and resolution status to the customer
  • Support and advise others in their efforts to develop and measure KPIs
    Coach junior team members to facilitate quality reviews with the Field Service Organization and the Account Team
  • Help others drive closure on field issues
    Coach others on how to prevent escalations
    Leverage experience to drive closure on complex field issues
    Escalate unusual findings that could have an impact on other areas
  • Lead QMS review
    Coach others on how to manage QMS reviews and ISO audits
    Influence others when QMS variations are requested
  • Lead the 8D/APS process for solving complex quality issues
    Use APS skills extensively; regularly share lessons learned with cross-functional groups
    Lead the AMAT team that participates in the customer audit
    Proactively identify potential problem areas in advance of the audit
    Coach others on which technology to use to execute the audit
  • Take a part of the tecnichal Triage activity for grouping High Volume Problem
    Verification of problem solving solution in the field ould have an impact on other areas

    • Functional Knowledge

  • Demonstrates depth and/or breadth of expertise in own specialized discipline or field

    • Business Expertise

  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services

    • Leadership

  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

    • Problem Solving

  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

    • Impact

  • Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

    • Interpersonal Skills

  • Communicates difficult concepts and negotiates with others to adopt a different point of view

    • Qualifications

    Education:

    Bachelor's Degree

    Skills:

    Certifications:

    Languages:

    Years of Experience:

    Years

    Work Experience:

    Additional Information

    Time Type:

    Full time

    Employee Type:

    Assignee / Regular

    Travel:

    Relocation Eligible:

    No
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