Business Analyst/Operations Specialist - Tokyo, 日本 - Rakuten

説明

Description

Business Overview

Our Rakuten Group mission is to empower people and society through innovation. The Group offers more than 70 diverse services, including e-commerce services such as - Internet shopping mall, financial services such as , Mobile network operator business - , and professional sports.

Department Overview

To be the Strategic Compass for Tech Community and the bridge between Departments in Tech Divisions.

Support IT strategy planning/alignment and lead various horizontal initiatives.

Position:

Why We Hire

The CIO Office is seeking a Business Analyst/Operations Specialist to join the growing team. We are looking for someone with a balance of IT and administrative experience that will support a wide range of activities within the Technology Division and throughout Rakuten, and is able to work directly with C-level executives. The ideal candidate will be process oriented, customer focused, and highly analytical. They will be able to effectively gather information, analyze requirements, and report recommendations. The candidate should have experience in some of the following areas: business analysis, strategy, planning, optimization, requirements gathering/analysis, data analysis, project management, program management, operation support, KPI tracking, event organization, stakeholder engagement and meeting facilitation, and feel comfortable with public speaking.

Position Details

Business Analysis

Conduct Requirements Workshops and collect information from stakeholders

Analyze requirements to maximize clarity and completeness

Collaborate with subject matter experts and stakeholders to identify and mitigate risks

Prepare a business case to document requirements and propose solutions

Promote & facilitate stakeholder engagement & cooperation

Manage large amounts of data and maintain/create reports

Operation Support

Organize and facilitate a wide range of executive meetings and events

Document event management processes

Analyze and implement process improvements

Support horizontal strategic operations

-Track and report KPIs

Investigations

Interface with stakeholders from other departments and investigate pain points and opportunities

Collect information from multiple sources and consolidate into a single report

Lead change management initiatives

Interact with members from diverse backgrounds and cultures

Work Environment

Quick-paced, small, lean, global and friendly environment.

Mandatory Qualifications:

Bachelor's degree in any field

Experience in global and Japanese companies

English: Native or bilingual proficiency

Japanese: Basic working proficiency

Desired Qualifications:

Database management (SQL, Domo or other tools)

Program management

Project management

Product management

OKR management

Knowledge of optimization frameworks (e.g. QCC, Six Sigma)

Bilingual proficiency in both English & Japanese

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#technologymanagementdiv