Desktop Technician - Tokyo, 日本 - Intersoft KK

説明

Intersoftkk Inc. is a global Information Technology and Services Company offering all sorts of web and mobile application design & development, Salesforce & SAP enterprise solutions. We are a leading Digital Transformation Service firm with a rich history that dates back 24 years. We have served over 1000 clients and completed over 550 projects for our valued customers with a Comprehensive Range Of Technology-Related Services And End-To-End Solutions Including Business Consulting, Software Products, And Engineers For Hire Offshore Including Outsourcing. Our International Professional Team From the United States, Japan, United Kingdom, Australia, India, Singapore, Malaysia, Taiwan, and Dubai Has Been Developing, Brain Storming, And Deploying High Value, Productivity Enhancing Technology Solutions And Business Consultation For Start-Ups, Medium-Sized, And Enterprise Level Companies. At Intersoft, we have a wealth of experience working with organizations across a variety of industries like Fintech & Online Banking, Automotive & Mobility Industry, Block Chain & Cryptocurrency, Telecom & Networking Industry, Electronic Vehicle Industry, AI / ML & IoT Industry, E-Commerce & Retail Industry, Robotics Process Automation, Online Educational Industry, Health Care & Life Science Industry. Our Services: Mobile Application Development Web Application Development Salesforce Development SAP Implementation and Migration Infrastructure Managed Services Digital Marketing Intersoft will strive to create a superior work environment that will offer assistance to all key players and stakeholders – its clients, its employees, and its partners to achieve their aspirations together as a harmonized team and allow them to stretch themselves beyond their perceived boundaries to achieve the best possible.

The Role

You will be responsible for :

• Provide day-to-day local and remote desktop support, addressing hardware, software, and application issues.
• Receive inbound calls, troubleshoot problems, and document solutions in a ticketing system.
• Collaborate with supervisors and managers to ensure consistent operational procedures.
• Perform Break Fix and fault diagnosis for desktop systems.
• Support various operating systems and applications.
• Assist with preventative maintenance and remedial repairs on computers, printers, and peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation issues.
• Have basic knowledge of Mac operating systems to support Apple PC users.
• Install, upgrade, and troubleshoot printers and computer hardware.
• Work on projects requiring flexibility and teamwork.

Ideal Profile

Required Qualifications and Skills:

• Bachelor's degree in computer science or related field.
• Business level Japanese and English to effectively liaise with the stakeholders of the region.
• CompTIA A+ or Microsoft Certified Professional (MCP) certification preferred.
• Minimum of 18 months of IT experience.
• Proficiency in Windows 7-10, Microsoft Active Directory, MS Office 365, and helpdesk ticketing systems.
• Familiarity with enterprise anti-virus solutions and mobile device management.
• Strong analytical and problem-solving skills.
• Ability to multitask, prioritize, and meet SLAs.
• Excellent communication and customer service skills.
• Adaptability to a fast-changing work environment.
• Willingness to work off-hours and weekends as needed.
• Willingness to mentor junior technicians and provide support to senior technicians.

What's on Offer?

• Join a well known brand within IT Infrastructure / Blockchain / Cloud Computing
• Excellent career development opportunities
• Leadership Role