説明

We are Unlock Design, a recruitment agency based in Japan, and the job description below is an opportunity with one of our forward-thinking client companies. We aim to ensure a trustworthy and considerate experience for our candidates, emphasizing their privacy and long-term career goals. See our full promise and approach by visiting https://ud-

【Basic Information】

Client ID: 116000

Job ID: 1844

Position: 【SaaS】カスタマーサクセス_SFA/ CRM

Location: Tokyo

Annual Salary: 5M - 8.3M JPY

Language: Japanese N1 level or equivalent

Contract type: Permanent

Who we are

【誰もがマーケティングで成功できる世界を創る】

【日本発の世界的なテクノロジー企業となり、日本とアジアに貢献する】

当社は、日本発の世界的なテクノロジー企業をつくりたいという思いのもと、2010年4月に設立した会社です。

最先端のアドテクノロジーを活かして独自プロダクトを開発・運用し、テクノロジーの進化のスピードに負けない成長を実現してきました。そして、主力プロダクトは、創業6年で国内No.1規模へ拡大しました。その後も、DSPやDMPなどの広告プラットフォーム事業に加え、2017年にはマーケティングSaaS領域に進出。

現在、成長著しいアジア領域においても事業展開を果たし、現地有力企業と連携した取り組みが着々と進んでいます。当社は高い技術力で顧客企業様のニーズを捉えた新しい価値を創出し、収益最大化に貢献することで、国内はもちろんアジアで、そして世界でNo.1を目指しチャレンジを続けます。

• English here We established the company in April 2010 with the desire to create a world-class technology company originating from Japan. We have developed and operated our own products utilizing cutting-edge ad technology, and have achieved growth that has kept pace with the speed of technological evolution. Our flagship product has expanded to the No. 1 scale in Japan in the six years since its establishment. Since then, in addition to the advertising platform business such as DSP and DMP, we entered the marketing SaaS domain in 2017. Currently, we are expanding our business in the fast-growing Asian region, where we are steadily advancing initiatives in collaboration with leading local companies. We will continue to take on the challenge of becoming No. 1 in Japan, Asia, and the world by using our advanced technological capabilities to create new value that meets the needs of our corporate clients and contributes to maximizing their earnings. In January 2022, we established a new purpose (meaning of existence) to contribute to Japan and Asia by using technology to support all corporate marketing activities. As the axis of long-term goals and decision-making for our products and organization, we have set two Purposes:
  1. Create a world where anyone can succeed in marketing.
  2. Become a world-class technology company from Japan and contribute to Japan and Asia.

Roles and Responsibility

成長フェーズにおいて、更なる組織拡大を見据えカスタマーサクセス部門の強化が必須となり、組織全体をグロースし牽引するマネジメントポジションの採用を行います。

【業務内容】

本ポジションは、チームのKPI達成や抱える課題の解決し、プロダクトの成長と顧客ロイヤリティを高める為の施策とマネジメント業務全般を行っていただきます。またChurn Rateやヘルススコアの改善を図る為、関係チームと連携。顧客目線でプロアクティブに導入・運用に至るフロー強化とマネジメントを実施。当部門のパフォーマンスを最大化するための戦略・実行していただきます。具体的には次の業務を想定しております。

• 契約締結から初期設定の運用に至るシームレスなオンボーディングのスキーム構築及び運用
• オンボーディング納期遵守の向上に向けた施策と運用
• Churn Rateの改善及びMRR(月間定額収益)向上に向けた施策と運用
• English here To further grow and evolve, we are currently devising roadmaps for launching new features and services. In this phase of growth, as we anticipate further organizational expansion, strengthening the Customer Success department is essential. Therefore, we are hiring management positions to lead and grow the entire organization. [Job Description] In this position, you will be responsible for achieving team KPIs, addressing challenges, and implementing measures to enhance product growth and customer loyalty. You will also collaborate with relevant teams to improve Churn Rate and Health Score, strengthen onboarding processes, and manage operations proactively from the customer's perspective. You will strategize and execute to maximize the department's performance. Specifically, the following tasks are anticipated:
  • Establishing and operating a seamless onboarding scheme from contract signing to initial setup and operation.
  • Implementing measures and operations to improve onboarding deadline compliance.
  • Implementing measures and operations to improve Churn Rate and increase MRR (Monthly Recurring Revenue).

Minimum Requirements

次の業務に関するいずれかのご経験を求めます。

• IT領域でのカスタマーサクセス経験
• IT領域ツールの導入コンサルティング業務経験またはSierに関する業務知見
• プロジェクトマネジメントに関する経験
• English here We are seeking candidates with experience in any of the following areas:
  • Customer Success experience in the IT field.
  • Experience in consulting for the introduction of IT tools or knowledge of operations related to Sier.
  • Experience in project management.

Conditions / Benefits

Employment system: Full time

Location: Nishi-Shinjuku, Shinjuku-ku, Tokyo

Annual Salary: 5,000,000 - 8,300,000 JPY*Based on experience, ability, and previous work experience

*The above amount includes fixed overtime allowance (50 hours)*Pay raise opportunities twice a year (April, October)*Bonuses twice a year (May, November)

Hours: 10:00 ~ 19:00

*In the case of a secondment, the regulations of the seconded company shall apply.

• Saturdays, Sundays off
• National holidays
• Paid holidays
• GW vacation
• Summer/winter vacation, etc.

【Benefits】

• Book purchase subsidy (up to 30,000 yen per half year)
• Refreshment allowance (up to 5,000 yen per month)
• Rent allowance
• Support system for acquiring qualifications and languages, support for taking training courses (on a case-by-case basis)
• Support system for working parents
• Refreshment leave system
• Club activity allowance (up to 5,000 yen per month)
• Other company events (monthly get-togethers, etc.)
• Use of recreational facilities of Kanto IT Software Health Insurance Association, affiliated sports clubs, etc.
• Regular health checkups (once a year)

【Insurance】

• Social insurance
• Health insurance (Kanto IT Software Health Insurance Association)
• Unemployment insurance

【Other benefits】

• Transportation expenses are paid in full

Interview Process

1. CV Screening
2. Multiple rounds of interviews
3. Final interview・There will be an aptitude test and reference check before the final interview
4. Offer

This process is subject to change.