- Responds to alI reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Swissotel Nankai Osaka standards
- Follows-up on all voicemails and emails in a timely manner
- Assists in providing reservation related training to applicable operational departments
- Reviews group resumes each week and double checks VIP/staff reservations (rate, room type, billing, etc.) in PM for accuracy.
- Performs all duties per the Reservations Daily / Weekly / Monthly checklist.
- Researches and supports any / all Travel Agent commission inquiries
- Leads by example in demonstrating high levels of guest service, teamwork and "stepping out of the box" where possible
- Work Experience in a 4-5 star hotel in a similar role (Reservations Team)
- Experience within Accor is desirable
- English and Japanese written and verbal communication needed
- Experience with systems like:
- Opera Cloud
- Resaweb
- TL Lincoln
- Table check
- Ikyu Restaurants
- Hot Pepper etc.
- Need to be open to change in processes based on the need of the
- Part of the International Accor global and hotel team.
- Employee meals while on shift, laundry, yearly anniversary stay.
- Career progression within the hotel and the Accor network.
- Work within a progressive team.
-
Reservationist
3日前
Accor Osaka, 日本 フルタイム· Company Description · Swissôtel Nankai Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka's most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway's Namba Station offering direct train access to Kansai International Air ...
-
Four Seasons Hotels and Resorts Osaka, 日本 Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
