ITC Manager - Tokyo, 日本 - Danone

説明

Short Intro and About the Job

• Lead the I2C team to manage efficiently, compliant and timely customer invoice to cash-in and cash-out process with permanent focus on process improvement.

• Contribute to cash optimization and ensure proper execution of payment terms.

• Ensure the timeliness and quality of the monthly AR & TTM Customer closing process.

• Ensure the accuracy of the invoicing, supervise the invoicing and credit notes processes and deliver timely, key interface for claims management.

Main responsibilities
Drive individual and team performance improvement: coach and develop team, set objectives, provide guidance and feed-back and identify personal development opportunities
Support the AR, Cash collectors and TTM clerks where necessary with customer invoice processing, customer payments, query resolution and deductions. Oversee their work to ensure proper review and compliance
Manage customer payments-in on time: clearing with invoices and posting of claims with the correct root cause. Perform regular and proactive dunning of the non paid invoices.
Ensure effective control of the credit risk with the customers. Manage solvency checks and if necessary credit insurances.
TTM management: customer invoice processing & customer payments-out.
Ensure invoicing accuracy and completeness, timeliness and quality of the invoices issuance and delivery.
Claims management: timely record customer claims, and perform first line claims resolution.
Ensure KPI tracking mechanism is within the I2C function
Set-up and follow up KPIs to monitor and improve the efficiency of the Invoice to Cash process. Focus on the root of claims to solve them and in the resolution process to have a correct and clean AR balance.
Support CBU in Cash Forecast with organic cash generation and risk and opportunities assessment.
Challenge CBU landing cash options and apply last call if necessary in accordance with I2C local lead.
Ensure completeness and correctness of TS accruals at month-end. Review the ageing of accruals and challenge the business if necessary.
Oversee the management of the AR, Cash Collectors, TTM systems, Invoicing and Claims tools, and manage relationship with the IS team
Ensure the development of a good relationship with customers and relevant functions in the CBU (Sales and Supply Chain)
Contribute to finance projects as appropriate
Guarantee an effective internal control system in the O2C Modern Trade and Proximity and TTM process
Ensure customer service operation is set within the AR function
Ensure effective control is in place to assist, track and resolve customer enquiry in timely manner

About You

Academic Requirement
University Degree preferably in Business Administration or Finance & Accounting

Technical Skills and Experiences required
Good command of oral and written English
Good computer skills (Excel, Word, Power point)
5+ years working experience in Finance and/or Customer Service or center of excellence and min. 2 years as people/team manager
Understanding of SAP is a plus

Competencies to be successful on the job
Strong knowledge of I2C processes, systems and data
Strong knowledge of accounts receivables accounting principles
Business partnering and service-oriented mindset
Ability to analyze and execute improvement opportunities
Ability to prioritize and deliver timely while accurately
Problem-solving and pragmatic
Good communication skills and be proactive
Teamwork and Collaboration – Fostering an environment that values teamwork and sharing of ideas, work, etc.

About Us, We offer and What's next

Dedicated to bringing health through food to as many people as possible, Danone is a leading global food & beverage company built on four businesses: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition and Medical Nutrition.At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our vision - Danone, One Planet. One Health - which reflects a strong belief that the health of people and the health of the planet are interconnected. We deliberately concentrate on high-growth and health-focused categories, and commit to operating in an efficient, sustainable and responsible manner.Check out the link below to find out more about Danone in Japan.