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Customer Relations Advisor - Yokohama, 日本 - BSI
説明
Great that you're thinking about a career with BSI
はじめに
BSIグループジャパンの全てのポジションにある者は、グループ全体の方針に遵い、BSIのブランドの名声を維持・向上させる
『ブランド・アンバサダー』
として、その業務所掌の役割において、ルール・手順を確実に守りつつ、あらゆる可能な機会を捉え、BSIグループジャパンもしくはグループ全体のもつ適切な商品やサービスをお客様、ひいては消費者への付加価値提供のために紹介、提供していくものとする。
【部門 / 職種】 Regulatory Services PMD Act Coordinator
【レポートライン】 Regulatory Services PMD Act Planner & CSC Manager
【職務目的】 Regulatory ServicesにおけるPMD Act顧客のサポート業務
【職務内容】 PMD Act (日本の医療機器認証サービス) における審査コーディネ―ト業務
顧客からの電話およびメールでの対応 (審査や書類に関するお問い合わせ)
申請書・認証書関連書類、請求書や各種証明書等の発行、および管理
審査のスケジュール管理、顧客との調整
医薬品医療機器総合機構(PMDA)へ毎月の報告業務の一部作業
PMD Actに関わる顧客管理
【採用人数】 1名
【採用背景】 欠員募集
【雇用形態】 正社員(試用期間6ヵ月)
【勤務地】 横浜オフィス
【採用条件】 ■大卒以上
■事務経験者 (営業事務やカスタマーサポートなど)
■コミュニケーション能力のある方
■英語に対して抵抗感がない方 (社内のシステムが英語表記のため)
■細かな書類チェック作業が得意な方
■優先順位をつけ適切に業務配分できる能力
→同時進行で多くの案件を持ち、業務が多岐にわたるため
■色々な方と連携してお仕事でき、他人に対して思いやりの気持ちが持てる方
→他部門や営業、審査員とも協力して業務を進めるため
【 IT スキル】 Office系ソフトの基本操作スキル(Excel・Word)
【業務で使用する社内システム】 SAP、 PG (Point Global)
【あれば尚良い経験】 SAP使用経験
【その他】
■書類を多く扱うため、オフィスでの作業がメインの業務です。
(在宅勤務については週1~2回程度の予定です。)
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
