- Collaborate with Regional, Global EUT team and respond to L3 technical support escalation from local Desktop Support Team (L2) or Application Support team, etc., for local infrastructure related issue to resolve promptly and effectively.
- Install, configure, and troubleshoot hardware and software, maintaining a seamless user working environment.
- Perform system and application updates, apply patches, and conduct regular maintenance to ensure compliance with security policies.
- Adapt to new technology trends and tools, continually enhancing skills and knowledge.
- Plan and conduct user training sessions, promoting effective utilization of technology among users.
- Monitor IT infrastructure, proactively detect issues, and take appropriate actions to ensure system stability.
- Create incident reports, document solutions, and enhance collaboration within the team.
- Degree in IT-related field or equivalent practical experience.
- In-depth knowledge of Virtualization Platform (VMware, Citrix, Microsoft Azure, etc.) and business applications.
- Network troubleshooting skills.
- Effective communication skills with end users, regional and global technology teams.
- Problem-solving and prioritization skills.
- Teamwork and collaboration spirit.
- Flexible working hours and availability for emergency response may be required.
- Willingness to adapt to rapid technological changes and acquire new skills.
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.
End User Technology Engineer - Tokyo, 日本 - Company 180 - Manulife Life Insurance Company (Japan)
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説明
Description
:Skills & Experience (Must Have):
Special Considerations:
Contribution to the Organization:
The IT End User Technology Engineer contributes to the organization by providing smooth and efficient technology support, enhancing productivity, and ensuring security compliance.
Internal Guidelines about Work from Home:
Hybrid Model, following Manulife's Working Better guidelines.
Over time:
20-40 hours/month.
Salary:
Based on our Work Rules, we will consider your experience, skills and knowledge when we decide the salary.
Commutation allowance and Variable Incentive Bonus are paid based on our Work Rules.
Working Hours:
Standard Working Hours: 9:00am - 5:00pm (Include 1 hour break. Flex-time system available)
Benefits:
Social Insurance (Health Insurance, Employees' Pension, Unemployment Insurance, Worker's Accident Insurance), Benefit One, Training system (include Japanese lesson / English lesson), Childcare Leave/Family care Leave, Baby-sitter support program, wiwiw System (Support program for those who take Childcare Leave), Retirement Pension (only for Regular employee).
Holidays/Vacations:
Saturdays and Sundays
National Holidays
Year-end and new year holidays (December 30, December 31, January 2 and January 3)
Annual Paid Holiday
For Regular employee, other special holidays are available (e.g. Anniversary Leave, etc.)
Location:
Hatsudai Head Office, Tokyo Opera City, Nishi Shinjuku, Shinjuku-ku, Tokyo Japan
What motivates you?
Our commitment to you
Learn more about opportunities with us at
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer