- Checks in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Reconfirms stay dates, special requests, and reason for stay. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
- Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction and ensures billing clarity.
- Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency and produces paid outs for vendors and guests. Reconciles all transactions at the close of each shift.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; aids customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
- Assistswith concierge requests such as but not limited to recommending and reserving local restaurant, activity, and tours; bookinglimousine services, arranging spa/babysitting services
- Utilizes concierge booking tools and tracking platforms, including but not limited to KEY,book4time and tablecheck
- Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth inEmPact.
- Works harmoniously and professionally with co-workers and supervisors.
- Accepts reservations, changes, and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
- Assist management team in administrative work as directed and perform other tasks or projects as assigned by hotel management.
- Requires working knowledge of Four Seasons services, policies, or operations and generally learns on-the-job.
- Requires knowledge of the ability to operate computer equipment.
- Ability to read and speak English and Japanese in a clear manner.
-
Four Seasons Hotels and Resorts Kyoto, 日本 フルタイムJustification · The Four Seasons Hotel Kyoto is looking for a Guest Relations Officer. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Rooms Divisi ...
-
Four Seasons Hotels and Resorts Kyoto, 日本 フルタイムAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Cencora Osaka, 日本 フルタイムOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join ...
-
English Teacher
3日前
The Ritz-Carlton Osaka, 日本 パートタイムJob Number · Job Category Human Resources · Location The Ritz-Carlton Osaka, 2-5- Umeda Kita-ku, Osaka, Osaka, Japan VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Learning Coordinator(English Teacher) · Create and maintai ...
-
HR Coordinator
5日前
St. Regis Hotels & Resorts Osaka, 日本 フルタイムJob Number · Job Category Human Resources · Location The St. Regis Osaka, 3-6- Honmachi Chuo-ku, Osaka, Osaka, Japan VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Human Resources Coordinator · Create and maintain filing s ...
-
The Ritz-Carlton Osaka, 日本 フルタイムPOSITION SUMMARY · Perform general office duties to support Sales & Marketing filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process proposals, contracts, or banquet event orders). Promote awareness of brand image internally ...
-
Hong Leong Bank Berhad Osaka, 日本 フルタイムIf you are looking to excel and make a difference, take a closer look at us... · Functional (job responsibilities) · Operations · Ensure escalation of non-compliance related lapses i.e. internal breach of SOP and regulatory breaches to all relevant parties immediately. · Approv ...
-
Core Supervisor
5日前
Four Seasons Hotels and Resorts Osaka, 日本 フルタイムAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Club Lounge GRO
3日前
Four Seasons Hotels and Resorts Osaka, 日本 Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
it pmo
1日前
Universal Beijing Resort Osaka, 日本 ITEngineer Supporting Guest Experiences of "Universal Studios Japan" · At USJ, we are like a city with a diverse workforce. Among them, the IT Department is an important position that utilizes technology to create unique park experiences that cannot be found anywhere else. · The e ...
-
KEYENCE Osaka, 日本This application is for both our Technical Sales Representative position and Applications Engineer role starting in July 4. They are both sales related with the Technical Sales position being a direct sales role and the Application Engineer being a technical, field-based role wor ...
-
Hilton Osaka, 日本 フルタイム[Waldorf Astoria Osaka] Director of Operations( Job Number: · HOT0ADUG) Work Locations · :Waldorf Astoria OsakaOfukachoKita-ku The Director of Operations oversees and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Bevera ...
-
Quality Manager
2日前
St. Regis Hotels & Resorts Osaka, 日本 フルタイムJOB SUMMARY · Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at th ...
-
Four Seasons Hotels and Resorts Osaka, 日本 フルタイムAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Concierge GRO
1週間前
Four Seasons Hotels and Resorts Osaka, 日本 Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Agoda Osaka, 日本The Opportunity: · As a Partner Performance Specialist your key objective is growing the coverage and quality of Agoda's supply network. You take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale. · In this role, you'll g ...
-
Four Seasons Hotels and Resorts Osaka, 日本 フルタイムAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
McKinsey & Company Osaka, 日本You'll work with McKinsey Digital in one of our offices in Japan.This group brings together the best of McKinsey's digital capabilities to help our clients use digital technology to transform their businesses. As part of this group, you'll join a global team working on everything ...
-
IQVIA Osaka, 日本 フルタイムJob Description · SummaryJob Overview · Provide services in the creation and maintenance of Clinical Trial Agreements, Confidentiality Agreements and negotiation guidelines, services in the development of training related to Clinical Trial Agreements, Confidentiality Agreements ...
-
Catawiki Osaka, 日本 CDIWho we are · ,, - at Catawiki, we come across exceptional objects such as these every day. · Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's h ...
Guest Relations Officer - Osaka, 日本 - Four Seasons Hotels and Resorts
説明
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
What you will do
What you bring
Education: College degree preferably specializing in Hospitality major
Experience: 2 Years in a front desk role or 2 years' luxury customer service experience are necessary
Skills & Knowledge Requirements:
Education: College degree preferably specializing in Hospitality major
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
Full-time position
Eight-hour shifts must have flexibility in availability to work according to business volume (early mornings, days, evenings, overnights, or weekends.)
