- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Uses coaching skills throughout the property.
- Demonstrates self confidence, energy and enthusiasm.
- Motivates and encourages staff to solve guest and employee related concerns.
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Follows up to ensure complaints have been addressed to the guest's satisfaction.
- Develops a relationship with all guests to build repeated clientele internally and externally.
- Complies with all corporate accounting procedures.
- Assists GM as needed with annual Quality audit.
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◆Bulgari Hotel◇◆ We are looking for a floor manager position at The Bulgari Bar, located on the top floor of Tokyo - Chuo, 日本 - Bvlgari Hotel Tokyo
説明
We are looking for a Floor Manager for The Bulgari Bar in Bulgari Hotel Tokyo, which will open in April 2023.
【Job Summary】
You will oversee bar operations and be involved in menu planning, maintaining sanitation standards, and assisting servers and hosts on the floor during peak dining hours.
You will also be responsible for continuously improving customer and employee satisfaction, as well as providing training and other necessary tasks to ensure goals are met.
