Field Service Engineer Team Leader - Minato City, 日本 - TOMRA

    TOMRA
    TOMRA Minato City, 日本

    2週間前

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    説明

    Job Description

  • Make sure Health and Safety is under control with each FSE.
  • Organization, Supervision & execution of install new or modified, repair or upgrade equipment at customer facilities to ensure full functionality according to specifications.
  • Identify and define training needs within his team (skills matrix). Define the induction program (including join field visit) for new FSE.
  • Responsibility for FSE's planning on job site (together with CPM & Manager)
  • Responsible for the company's customer satisfaction requirements and policies and document information transmission.
  • Visit customers regularly, establish and maintain effective working relationships with customers, internal and external associates, and management, cooperate with sales department to develop new market and increase new customers.
  • Seriously participate in the department business processing training, improve the technical service level, timely solve customer problem, to provides training for customers/FSE's in connection with our machines: both hardware and software.
  • Daily on-site record and escalation process.
  • Give support (incl. Remote support) to clients in terms of technical issues and sorter performance.
  • Prepare and review onsite service visits and support for service sales/Sales.
  • Ensure a positive working environment and participate in creating a good team spirit within the team and organization.

    • Qualifications

  • Ensuring the maximum performance of the TOMRA Sorting systems in the field to satisfy the customers
  • Responsible for an effective field service work in terms of costs and timing · Give trainings for field service engineers in interaction with Training Manager
  • Work with technical team to ensure to get sufficient documentation · Feedback to other departments (service / clients)
  • Give ideas about improvement possibilities (quality/efficiency/profitability)
  • Act positively and customer oriented · Field service work/optimization

    • Additional Information

  • Japanese and Fluent in English, Excellent communication skills and the ability to deal effectively with customers.
  • At least 3 years or more of electrical and mechanical background/customer facing work experience required.
  • University degree in Mechanical, Electrical, or similar
  • Superior computer and operating system skills in Microsoft family B2B market in Industrial markets.
  • Troubleshooting, and follow-up skills. excellent technical problem-solving, Self-driven, pro-active and target oriented working style with a high willingness to perform.
  • Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user friendly manner, good in spoken and written.
  • Japanese language skill is a must. technical problem-solving, troubleshooting, and follow-up skills in English will be a plus· Ability to relate to customers, their views and issues, locally and in other countries and cultures.
  • Motivated individual who has a passion for Engineering · Socially outgoing, ability to handle stress
  • Education: · University or College studies in Electrical, Mechanical or Electro-Mechanical Engineering preferred