Senior Support Engineer - Shinagawa, 日本 - United Airlines

説明

Description

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

This position is based in our Tokyo office and will support local airports.

Job overview and responsibilities

This operational support position is designed to expand the candidate's knowledge of United's best practices, Digital Technology's tools, processes and functions with over site and mentoring from senior leaders in the Field Services organization. The role is responsible for managing all the logistics aspects of large projects that are complex, helps coordinate project plans, training, execution, ensures functionality and quality of solution, has a deep understanding of technical and business requirements, is involved in project's Local Area Network (LAN), Wide Area Network (WAN), Voice Over IP (VOIP), Closed Circuit Television (CCTV), mobility platforms and infrastructure activities that comply with United's IT critical infrastructure standards. The role will include interfacing between Field Services and internal/external business partners, vendors and contractors.

The successful candidate must possess excellent organization and communication skills with a strong background in project management, strong understanding of telecommunications standards and practices, and excellent customer service skills. The candidate values cultural, ethnic, gender and other individual differences in people and creates an environment of learning about, valuing, encouraging, and supporting differences.

• Supports regional airports, customer service centers, contact centers and all other United Airlines
• Duties include walkthroughs, Digital Technology (DT) equipment support, preventative maintenance, mobility product support, DT infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage. Creates a work environment that embraces and appreciates diversity
• Performs system maintenance/administration, diagnostics, automated imaging of PC equipment/IT Infrastructure, installation and removal of PC equipment
• Manages day to day activities for enterprise level support for iOS and Android, drives Audio Visual (AV) innovation and standardization across the region, performs CCTV Testing, diagnostics, and repairs of product for the region
• Attends regional project meetings and provides project tracking and analysis
• Supports the integration of vendor tasks and tracks and reviews vendor deliverables
• Coordinates activities with internal/external technology owners/service providers. Network Engineering, WAN Engineering, WiFi Engineering, mobility Engineering
• Ensures the Main Distribution Frame (MDF) room and Intermediate Distribution Frame (IDF) conform to established enterprise/industry standards Building Industry Consulting Service International (BICSI), Electronic Industries Alliance (EIA), Telecommunications
• Industry association (TIA) monitor, manage, and maintain (DT) Digital Technology infrastructure and end user equipment to ensure expected availability and performance levels are achieved
• Manages and maintains Digital Technology infrastructure and end user equipment to ensures expected availability and performance levels are achieved

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.