Director of Wedding - Kanagawa Prefecture, 日本 - Westin Hotels & Resorts

説明

JOB SUMMARY
Leads and manage all day-to-day activities related to the Wedding and Social Events Segment. Focus to build a long-term, sustainable, Westin Value based wedding product that target for the upper premium market. Drive team to achieve team goals and make recommendations to improve sales, upsell and service delivery.

ウエディングとソーシャルイベントセグメントに関連するすべての日々の活動をリードし、管理する。アッパープレミアム市場をターゲットとした、長期的かつ持続可能なウェスティンバリューベースのウェディング商品の構築に注力する。チームの目標達成を推進し、セールス、アップセル、サービス向上のための提案を行う。 CANDIDATE PROFILE Education · 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; · 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; Experience · Over 8 years of experience in the Japan Hotel Wedding industry.

· Over 5 years of managing team experience of similar capacity and work nature. · Experience for upper upscale or luxury wedding market preferred.

CORE WORK ACTIVITIES Supporting Developing & Executing Sales Strategies · Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

· Works with management team to create and implement a sales plan addressing revenue, customers and the market for the wedding and social segment.

· Assists with the development and implementation of promotions and marketing initiatives, both internal and external. Maximizing Revenue · Provides positive and aggressive leadership to ensure maximum revenue potential. · Recommends booking goals for wedding team members. Managing Sales Activities · Monitors all day to day activities of direct reports. · Utilize and ensure maximization of banquet hall space selling for revenue. · Train and ensure sales person offer the Westin experience and achieve conversion goals.

Analyzing & Reporting on Sales and Financial Data · Work with wedding partners to analyzes market information and create strategies to amplify exposures and sales.

· Reviews guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service · Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

· Interacts with guests to obtain feedback on product quality and service levels. · Meets with guests during pre- and post events to obtain feedback on quality of product rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. · Empowers employees to provide excellent customer service. · Observes service behaviors of employees and provides feedback to individuals. · Participates in and practices daily service basics of the brand.

· Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

· Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships · Develops and manages relationships with key stakeholders, both internal and external. · Build strong network with market stakeholders Bridal store, Medias, OTAs) to gain support to promote and sell the hotel. Managing and Conducting Human Resource Activities · Hire and develop team members, set measurements and guide them to grow.

· Provide timely feedback to team member on helping them to achieve career objective and also to uphold hotel's expectations of high quality wedding products and services.

MANAGEMENT COMPETENCIES Leadership Managing Execution Building Relationships Generating Talent and Organizational Capability Learning and Applying Professional Expertise Basic Competencies

• Fundamental competencies required for accomplishing basic work activities.

o Good Computer Skills – Familiar with Word, Spreadsheet and Presentation Tools o Oral Comprehension – Good listening and able to deliver message in a clear and professional manner. o Reading Comprehension

• Demonstrates understanding of written sentences and paragraphs in work related documents.

o Language – Native Japanese, and business English level (able to understand English for report basis).