テクニカルサポートオペレーションアシスタント - Tableau【障害者採用】 - Tokyo

登録メンバーのみ Tokyo, 日本

3週間前

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Job summary

テクニカルサポート オペレーションアシスタントは、お客様が抱える問題を解決するためのサポートを行う仕事です。お客様からの問い合わせを整理し、適切な担当者につなぐことが主な役割です。主な職務には、お客様からのEメールやその他のフィードバックの確認と対応、およびサポートチームへのデータ提供が含まれます。また、お客様との電話のスケジュール調整や、サポートチームに関連する事務処理も担当します。


Responsibilities

  • お客様からの問い合わせ整理: メールや電話で届くお客様からの問い合わせ(ケース)を確認し、契約情報などを確認しながら、スムーズに解決できるよう情報を整理する
    ケース内容に応じて、適切な社内チームへ連携や転送を行う
    ケースについて、Eメールまたは電話でお客さまへフォローアップ(ご契約のサポートプログラムにお及く)
  • Servicios técnicos generales relacionados con el cliente (registrar el caso, nivel de servicio, enviar archivos adjuntos a través de Internet etc.)

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