Advanced Field Service Engr - Tokyo, 日本 - Honeywell

説明

• Being single point of contact/customer focal for Honeywell Avionics / Mechanicaltechnical issues within the assigned region.
• Analyze technical issues and determine corrective action plan.
• Support new delivered aircraft, Entry into Service (EIS)
• Participate with Business Units to provide input with regard to the plannedeffort to develop and deploy the support requirements for the Product, Systemand Services.
• Develop a teaming relationship with members of theField Service Engineering (FSE), In Service Engineering, and other appropriatemembers of the Global Technical Operations team.
• Provide direct support to customers on the systems and/or subsystems foraircraft in the field.
• Participate in the concurrent development process with the systems team toensure Customer & Product Support (C&PS) requirements are included inthe development.
• Provide technical assistance and training forcustomers as required.
• Establish relationship with customers to ensure positive Honeywell image.
• Develop strong working relationships with customers and the account teamwithin the assigned region
• Develop and maintain a customer / operator list of aircraft in area ofresponsibility.
• Become prime Honeywell contact with customer withregards to reliability and maintainability for in-service aircraft.
• Coordinate and drive C&PS activities involving customers with theHoneywell Customer Business Team.
• Foster customer satisfaction by maintaining regular contact and timely responseto inquiries.
• Employ Six Sigma tools to complete projects that will benefit both Honeywelland customers.
• Perform complex technical assignments and makeindependent decisions in areas of responsibility based on in-depth system andequipment knowledge.
• Coordinate activities with the SBUs and appropriate Customer BusinessManagers and Customer Support Managers.
• Work remotely and with limited supervision.
• Other activities may be assigned from time to time.

• 10 years of Aviation related experience or;
• Associate's degree in a relevant technical discipline
• Customer facing experience required
• Working knowledge of Avionics or Mechanical equipment and systems, and system software installed on commercial air transport aircraft.
• Ability to travel on short notice to support aircraft on ground.
• Ability to work non-standard hours (weekends and holidays) as needed.

• Working knowledge of Honeywell Aerospace systems and interfaces is required.
• Four (4) year relevant college degree or a minimum of 10 years of aviation trade related work experience preferred.
• Thorough knowledge of mechanical or electrical/avionics equipment and systems, and system software installed on air transport and regional airplanes.
• Must have proven track record in demonstrating customer satisfaction skills with high visibility customers; ability to establish credibility and maintain strong customer relationships.
• Aircraft Engineers license is desirable.
• Demonstrated communication and teamwork skills.
• Experience interfacing and resolving customer concerns and problem solving.
• Ability to learn and use customer management and knowledge management tools.
• Demonstrated business acumen.
• Strong Interpersonal skills with ability to work independently, as well as part of a team.
• Strong verbal and written communication skill, with ability to positively influence others.
• Utilizes time management skills to manage conflicting priorities. Exhibits sound independent judgment in assessing priorities, needs and problem resolution.
• Minimizes defects and enhances process improvements using Six Sigma Plus tools.