Account Director - Chuo City, 日本 - Preferred Hotel Group

説明

GENERAL SUMMARY

The Account Director - Japan is responsible for PH&R's profitability for the hotels within the assigned region/client list. The primary responsibility for this position is to consistently engage and retain regional hotels by managing existing relationships and working with the PH&R team to enhance hotel and PH&R profitability through all managed reservation channels, as well as PH&R programming. In addition, the Account Director is an active part of the regional team supporting the region's hotels in terms of providing insight to optimize hotel revenue, reservations/revenue analysis and consultation, new hotel implementation, account development and penetration, and other key aspects of the member/PH&R relationship.

ORGANIZATIONAL RELATIONSHIP

The Account Director - Japan reports to the Regional Director. The Account Director - Japan works with Area EVP/Regional Director(s), the Hotel Revenue Optimization and PROS team, the GDS, Central Implementations, Finance, Sales and Marketing departments.

DUTIES & RESPONSIBILITIES

Member Relations, Retention and Support

A. Provide the first point of contact and facilitate all communication with PH&R for member hotels in the region. Identify key decision-makers and influencers at each hotel in order to build strong business relationships.

B. Maintain regular contact with all hotels in the region by personal visits, video calls, telephone, and regional meetings. Deliver all product training necessary

C. Renew, with the support of the Managing Director, all existing member hotel contracts in a timely manner.

D. Assist in the implementation phase of all new hotels in the region. The implementation phase would include a property visit, training in the basics of working with PH&R, and ongoing support of our sales, marketing, and revenue team for all new hotels.

E. Work closely with PH&R Hotel Revenue Optimization team within the region for revenue improvement of member hotels and increased profits for PH&R.

F. Work in close collaboration with the domestic and global Sales team to ensure effective sales support is provided to all hotels within the region.

G. Conduct formal, scheduled, operational reviews with each hotel in the region on a regular basis and provide ad hoc support as required.

H. Monitor, manage, and have primary responsibility for the accounts receivable of regional hotels with the support of the central PH&R finance team.

I. Initiate regional sales and marketing activities and programs to support member properties.

Support and engage PH&R brand and co-op programs within the region.

J. Work toward and report on the achievement of regional and position-specific goals as defined by the company's and the region's annual SMART goals.

K. Provide timely scheduled and, as assigned, ad hoc status reports on areas of responsibility

L. Support PHG Consulting activities within the region.

Region Development

Through relationships with existing properties, develop lead opportunities for new hotels within the region and globally. Account Director to turn over leads to be worked directly by the Regional Director.

QUALIFICATIONS

• Degree in business (BB/BS/BA) with marketing or related hotel/travel industry experience.

• Minimum 10+ years of hotel industry-related sales and marketing experience required.

• A proven track record for developing customer relationships and strategic results-oriented programs.

• Strong experience in hotel revenue management/or sales, or closely related.

• Fluency in spoken and written Japanese and English

• Outstanding communication and persuasion skills, both written and verbal.

• Competency in the use of business software for communications and presentations

• Strong business acumen, and analytical and multi-dimensional strategic-thinking skills required.

• Strong knowledge of electronic distribution channels for the hotel and travel industry.

• High energy and commitment required.

• Strong teamwork and team-building skills required.

• Experience with global markets, cultural awareness, and international "thinking" helpful

WORKING CONDITIONS

The working environment is located in Tokyo. Office space is elegantly as well as functionally decorated including all required technology tools. The incumbent is seated most of the time when in the office. Travel 30-50% of the time as appropriate to support the overall expectation of the position.

PHR REQUIRED TRAINING

1. Orientation in the Tokyo, Newport Beach, and/or other PHG office

2. PH&R member hotels and team knowledge

3. PH&R tools training – Outlook, CRM, SynXis, PH&R member portals, and other systems

4. CRS Learning Center – self-paced learning

5. Education and guidelines of PHG Brand Standards and all programs

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.